I purchased a new model X which was delivered a few weeks ago. They forgot to mention (but I quickly discovered once I got home) that they no longer include NEMA 14-50 chargers with new cars. They said they sell them online, so I place an order. I receive 5 confirmations for the same order. Weird, but they only charged me once. It's been 3 weeks and I still haven't received the charger. I emailed onlineorders several times and have not received a response. I called my local service center and they told me to call the main tesla number. If you call that and press the option for parts, they tell you to email onlineparts. So I pressed other options so I could speak with a human. It said it was routing me to my local service center. Anyway, long story short, I can't charge my car. I have been able to use workarounds for the past few weeks, but the long term solution is to get a damn charger.
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$%&#! Customer service frustration. Don't know what to do.
- Thread starter plopplop
- Start date
Leeclanual
Member
Tesla shop is disorganized for sure... have you tried making multiple orders (for same item) and then cancel the remaining outstanding order once you receive “in transit” notification from fedex? I had similar problem where the update showed “shipping label created... waiting for pickup” that lasted for weeks... I was frustrated with no responses from shop email and then I ordered same item again and it was shipped within 2 days... then I cancelled the other order.
how do you cancel an order? email them? they seem to be completely unresponsive.
Try ebay Tesla Gen 2 Mobile Connector Bundle UMC for Model 3 S X oem charger Free Ship! | eBay
Oh and Tesla... WTF?
Oh and Tesla... WTF?
Tam
Well-Known Member
I think you mean NEMA 14-50 adapter but they do include other adapters for 120V and public charging J1772.
At this point, if you are in a hurry, I would get it from:
NEMA 14-50 Adapter for Tesla Model S/X/3 Gen 2
for $79.
Although it is more expensive than the original but at least, you can get a human there!
aesculus
Still Trying to Figure This All Out
The store has always been an issue. The only way to communicate with them is via email.
[email protected]
[email protected]
Ludalicious
Active Member
I ordered mine through Amazon. Had it in less than a day. It's hard to believe they sell vehicles without all the cables.
Bet TSLA
Active Member
Yeah, pretty useless. If your local service center is actually close, I'd go there and ask to buy or borrow one. Tesla people are always happy to help when you have them in front of you. They're just too overworked and bereft of decent coordination and collaboration tools that once you're out of sight you'll probably never hear from then again.
They've got to fix this.
Ludalicious
Active Member
If you were local I would lend you mine
...... Where the PA people at to lend this guy a cable?
Someone lend this gentleman a cable
...... Where the PA people at to lend this guy a cable?
Someone lend this gentleman a cable
Leeclanual
Member
I replied back to the email with order confirmation and then disputed charge from credit card company and attached the email copy... credited next day.
Airforcebj
R1143 Ordered 5 Jan, Delivered 14 Aug
Where in PA is he? I’m outside of Philadelphia. I ordered an adapter two days ago and got shipping confirmation yesterday. It will arrive on 5 July. I kept my old 14-50 adapter from my gen one cord thinking it would work. Too bad it won’t. I wish I could have kept my first gen cable from my 2017 Model S I traded in because it seems like a heavier duty charge cable.
LOL... it’s sort of a sizable state. I’m not using my 14-50 adapter right now, but it could be a six hour drive to access the loan!
