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Per my recent post, my local SC is going to replace the center console USB hub on June 13th. I hope this fixes the issue. I will be out of warranty on June 23 so if this doesn’t fix the issue, I hope Tesla will still fix the issue down the road for free!I started having the dashcam issue in April and I have a 2020MYLR. I scheduled my first appt about the concern and the tech told me they would need to charge me a diagnostic fee since I wasn't using a Tesla USB Drive. I told him it wasn't required per manual and he said the fee would be waived if the issue wasn't my SSD. I ended up purchased a Tesla USB Drive so that I can test and see, and of course, that didn't fix the issue.
I just dropped off my car to SC this morning and was told the diagnostic would take 2 days. Once i got home, I received a message from them that my car is ready and per Tech's repair summary, this is a known issue and there is no fix to the issue for now.
Yes, saw your post and I wish i get the same treatment. I on purposely asked this is an known issue for 2 yrs and still no fix? and all they said was their engineers ae continuously working to rectify this issue. I did asked them if in the fix in the future is to replace the HW, will I be cover under warranty since my warranty would be out by September. They said they have a history of this issue being present and happy to honor it within 6 months to 1 year warranty expiration.Per my recent post, my local SC is going to replace the center console USB hub on June 13th. I hope this fixes the issue. I will be out of warranty on June 23 so if this doesn’t fix the issue, I hope Tesla will still fix the issue down the road for free!
BTW, 2024.14.7 doesn’t fix the issue.
I had the hub and MCU replaced. Issue persists.Per my recent post, my local SC is going to replace the center console USB hub on June 13th. I hope this fixes the issue. I will be out of warranty on June 23 so if this doesn’t fix the issue, I hope Tesla will still fix the issue down the road for free!
BTW, 2024.14.7 doesn’t fix the issue.
I have a 2021 Model 3 delivered end of 2020 (with a high endurance microSD card inserted into a Ugreen card reader connected to the glovebox USB port, but still with data on the usb-c connectors in the center console). An update back in May 2022 (2022.12.x) broke the dashcam for many people and Elon even tweeted about it, but updates after 2022.16 fixed it and (knock on wood) I haven't had issues since then.I have a 2018 Model 3 and have been having this issue for years. It seems as if every time a new software rollout happens that either (i) fixes the issue and I can go for a long period of time without seeing the Red X; or (ii) it causes the issues and then it works on and off intermittently until the next software rollout which either (i) fixes it; or (ii) keeps it intermittent working / not working.
I have tried several different USB sticks, no hub, 2 button reset etc and have not been able to find any "reason" or permanent solution. (Right now and for the past couple of updates, I have been in the "only working intermittently" phase with the Red X probably more than 50% of the time when I get in the car to drive. I am on 2024.14.6 but earlier this year I had several months of no Red X and it working perfectly)
From this reddit thread, some cars have an issue where the TeslaCam folder disappears from the usb drive and the in-car reformatting doesn't add it back for some reason (but it's obvious if you plug the drive into a computer). Some people every few updates, they have to do a reformat, a reboot, then another reformat before it starts working again.I tried a variety of flash drives and was getting frustrated so came to TMC to see if it was just me. Nope. My 2020 is doing the same thing. When waking from sleep maybe 25-50% of the time I get the red X and the Dashcam Unavailable message. Once that message is populated, no amount of removing and replacing drives will fix it, I have to reboot. It'll then work normally until it fails again, and then I reboot. Repeat over and over. Same behavior across multiple flash drives and Tesla software versions. I'm currently on 2024.14.6 and still having the issue.
Based on the above experiences I'm not sure what to do. I guess I'll file for service, but it seems like HW replacements might not fix it.
Yes, better safe than sorry if your warranty is almost up. Also at least take screen shots of your warranty request as proof you put it in (in case it gets deleted somehow). If you report the issue under warranty and it turns out to be a hardware issue later on, they would still have to cover it under warranty.Exact same thing happening to my 2020 Model 3. Warranty is up soon, so I put in a service ticket and need to bring it in. Based on this thread, it sounds unlikely they’ll be able to fix it during the visit, but at least I’ll get the problem documented in case a HW fix is needed later on.
Wish they could do mobile service and not waste my time driving to/from the service center for just a diagnostic.
That’s a problem. What will you do next? Anyway to escalate up the hierarchy at Tesla?I had the hub and MCU replaced. Issue persists.