Dejected with customer service UK

[ejvee]

Called customer service today to add referral code for free supercharger miles,to the recent Model 3 reservation I'd made a week ago. I wasn't given the option to enter it when I made the reservation. Apparently they would apply it manually if we call the customer service.

Held the line for 2 hours 21 minutes with no answer and finally line went dead.

How would you get to speak to somebody if there is a problem with the car or anything else?

 

[Epico]

I tried to add a referral code post my order and they basically told me to do one...

 

[ejvee]

I tried to add a referral code post my order and they basically told me to do one...

On your Tesla Account online?

 

[samza1830]

I tried to add a referral code post my order and they basically told me to do one...

Ditto, they told me I've have to cancel the order and make a new one.

 

[ivangr]

correct. can’t add after order

 

[samza1830]

Ditto, they told me I've have to cancel the order and make a new one.

That was calling the sales before deliveries started, it's now gone barmy so don't expect to get through via phone or email now.

 

[ScottishRosco]

I was also told not possible to add once the order is in the system.... Certainly wasn't going to cancel just to add a referral!

 

[ejvee]

How could we the speak to somebody for anything , as their phoneline give only 3 options"Deliveries", "Cancellation" and "Accessories". How about some technical problems or rescheduling the delivery?

 

[ItsNotAboutTheMoney]

How could we the speak to somebody for anything , as their phoneline give only 3 options"Deliveries", "Cancellation" and "Accessories". How about some technical problems or rescheduling the delivery?

You could do what normal people do and either
1) Pick the closest option
2) Mash other keys until the system gets frustrated and puts you through to a human.

 

[Fraank]

It's possible to add referal after order, get to know a salesperson at your local showroom and they will add it for you/ask their manager to.

That's what I did and they added it no problem a week after I had an RN.

 

[rubberfish]

I had the same problem. While it is annoying, 1000 miles on a supercharger isn’t a massive amount of money £70? Or something?. So probably not worth the stress.

 

[Jonslatt]

I ordered in the Solihull showroom. Told salesperson that I had a code at the start before the test drive. When finished placing order afterwards I asked when I would use to referral code only to be told it was too late! No offer of retrospectively adding one. Was told I would have to cancel and reorder. Only issue was I had just paid £2k deposit which I would have to pay again and wouldn’t get the first £2k back for several weeks (if at all).
Decided the £50 worth of free supercharging (which I think expires after a few months) wasn’t worth the extra stress/possibility of losing £2k.

 

[ejvee]

Was told I would have to cancel and reorder. Only issue was I had just paid £2k deposit which I would have to pay again and wouldn’t get the first £2k back for several weeks (if at all).

Yes..They say it takes up to 45 days for refund .There are horror stories from USA where it wasn't done even after an year!!!!

 

[NorfolkMustard]

The root of the confusion, I think, is people giving out their referral code knowing it can't be used that way - it only works in a referral url.

 

[ejvee]

The root of the confusion, I think, is people giving out their referral code knowing it can't be used that way - it only works in a referral url.

 

[ewoodrick]

You click on referral links to order your car. It's not really a referral code.

 

[Jonslatt]

Probably to encourage the use of self-ordering rather than taking up a sales person’s time

 

[MaDProFF]

Agreed same for me, I was told had to cancel order, although Sales Guy was willing to transfer it all over for me, but not sure I would have lost place in queue, in the end was not willing to take the risk.

 

[Peteski]

Decided the £50 worth of free supercharging (which I think expires after a few months) wasn’t worth the extra stress/possibility of losing £2k.

This ^
Don't waste hours on Tesla customer service to save £50 tops.

 

[Fraank]

The URL just contains a code that gets placed in a field, Tesla sales managers can add it for you after the order is placed.