Delivered without EAP and no schedule to install it. What to do?

[Foxtrotter]

After the executive escalation I was contacted today an he says they will get it done as soon as I can be there with the car at the latest. Apparently this is difficult/unreliable to do without someone in the car but they will try before I get home on Friday.

 

[Stacks]

not really related but its amazing that some people are okay with a ordering a new tesla without AP. i feel comforted that im not in the minority that doesn't thinks AP is essential to tesla ownership.

hopefully this gets resolved soon. i would deff just drive to a service center.

I didn’t get EAP because my work commute is 5 min, no freeway. Not essential for me unless I move or change jobs.

 

[Foxtrotter]

Problem solved. They pushed it today and it is now installed. Thanks Tesla Support.

 

[JayyyDeee]

Wow, that is just sad. They are so disorganized!! It’s like regular ICE dealerships at this point, they are great till you own the car ... then service follow up is gonna suck here and there!

Sorry but no... there is NO ICE dealship that provides customer service as bad as Teslas

 

[Runt8]

Sorry but no... there is NO ICE dealship that provides customer service as bad as Teslas

 

[Sg911]

Sorry but no... there is NO ICE dealship that provides customer service as bad as Teslas

Wrong - Tesla is relying on OTA and A.I. to do all the customer service lol- his problem got solved how many people have linger mopar or Merced’s problem that never get OTA solved

 

[willa1975]

I didn’t get EAP because my work commute is 5 min, no freeway. Not essential for me unless I move or change jobs.

As someone for whom driving dynamics were a major factor in my decision to purchase a Model 3, having the car driven for me wasn’t worth paying the extra $8000 or whatever.

And, if I change my mind in the future, it’s just a software download.