Yup.
Had delivery scheduled for tomorrow morning. Got called right before 5pm that delivery had to be cancelled due to an airbag problem. So, we go again...
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Delivery cancellations - anyone else?
- Thread starter Cjack84
- Start date
Yup.
Had delivery scheduled for tomorrow morning. Got called right before 5pm that delivery had to be cancelled due to an airbag problem. So, we go again...
Jedi2155
Model 3 has Arrived.
I'm sure there is some inspection at the factory prior to shipping (I WOULD HOPE) but additional issues can show up during delivery.
Additionally, it seems the delivery cancellations are occurring randomly throughout the US (from these posts) rather than at the same location which suggests isolated causes. If we all had cancellations for the same reasons/locations or a LOT more at the same time then I'd be more concerned.
I was scheduled for the 25th in Raleigh and I was delayed as well with no reschedule yet. I wonder what's going on. Hopefully no big deal and just backed up. I'm excited about the car but Tesla really needs to get their act together for these delivery problems or it's really going to hurt them.
9:45am appointment tomorrow at Fremont. ~8pm tonight I get this email.
On Fri, Aug 17, 2018 at 7:47 PM Tesla Employee <name redacted> wrote:
Good Evening,
I hope this email finds you well. I am reaching out from the Tesla Fremont Delivery Center regarding our scheduled delivery appointment tomorrow, August 18th. Your vehicle was scheduled to arrive at our facility this evening, however, our logistics team has just informed us that due to an error in working with our third party trucking company, your vehicle is still located at one of our offsite locations and is waiting to be transported here. Therefore, my team and I regret to inform you that we will not be able to deliver your vehicle tomorrow.
We are working tirelessly with our logistics team to get a more accurate time estimate on the situation. Your Inside Sales Advisor will be able to provide more information within the next 1-2 days. When we have an update, We would like to speak with you so we can accommodate a delivery appointment that works best for you.
Thank you for your patience and understanding and we hope to get you into your Tesla soon.
Best,
Sr. Delivery Experience Specialist
47623 Fremont Blvd | Fremont, CA 94538
On Fri, Aug 17, 2018 at 7:47 PM Tesla Employee <name redacted> wrote:
Good Evening,
I hope this email finds you well. I am reaching out from the Tesla Fremont Delivery Center regarding our scheduled delivery appointment tomorrow, August 18th. Your vehicle was scheduled to arrive at our facility this evening, however, our logistics team has just informed us that due to an error in working with our third party trucking company, your vehicle is still located at one of our offsite locations and is waiting to be transported here. Therefore, my team and I regret to inform you that we will not be able to deliver your vehicle tomorrow.
We are working tirelessly with our logistics team to get a more accurate time estimate on the situation. Your Inside Sales Advisor will be able to provide more information within the next 1-2 days. When we have an update, We would like to speak with you so we can accommodate a delivery appointment that works best for you.
Thank you for your patience and understanding and we hope to get you into your Tesla soon.
Best,
Sr. Delivery Experience Specialist
47623 Fremont Blvd | Fremont, CA 94538
Last edited by a moderator:
This is kind of concerning. Doesn’t it seem weird that these cancellations are happening with no reschedule in sight?
Jimmy
I got call Friday as well, I was set for raleigh delivery on 8/25. Told my car did get to Birmingham. And will update soon.
Do me a favor and post here when you hear something? Ill do the same
vlm7
Member
Update - I took delivery of the car yesterday afternoon and it it amazing!
My ISA called on Friday and said, “good news, we are expecting the car to arrive sooner than projected, so you can pick it up tomorrow!” Although there were some hiccups at the Tysons delivery center, all those minor details faded away the moment I set off in the AWD.
I too was supposed to take delivery at Owings Mills on 8/18. At least you got a call from Owings Mills. I logged into my account late Friday and noticed my appointment and VIN disappeared. I couldn't get through to Owings Mills nor did they call me. I was able to reach my delivery advisor Saturday afternoon who said the truck got a flat tire and the cars may be damaged. I am rescheduled for 8/23 and my account now shows my VIN again, but I'm not confident I will actually get the car. There is an incredible lack of communication...
VIN 659XX
Assuming his car wasn't damaged since he has the same VIN.
My delivery was just cancelled due to a faulty airbag and I was told that it would probably be quicker for them to send out a new vehicle than it would be to fix the airbag, so I am now waiting for a new VIN.
I know the feeling.i joined the club today. scheduled home delivery at 3pm, get a call at 3pm saying they have to cancel delivery due to issues with the car. will rematch again.
glad too avoid getting a vehicle with issues. but so last minute.
My guess is that they're going into a last of line maintenance queue where they're retooled instead of taking up additional delivery time that could be used to move a quality checked vehicle. Gotta keep the line moving...
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