I took advantage of Tesla’s sale on the P100D and took delivery on Friday 3/29.
The pre delivery process with my owner advisor was great. Tom called me on 3/22 letting me know of the deal (I had been looking to buy one before finding out of the deal) and walked me through the vehicle options. He stayed with me on the phone while I placed the order and put my deposit.
He was great in walking me through the online steps and as the week went, he updated me on the cars location and delivery date. All I got from the delivery team was a text with a date and time, no option to change and no call. The time worked so I wasn’t too concerned. Day before delivery they called to confirm the appointment and amount I was giving them and that went fine. They offered an Uber from my house to the showroom which I accepted, and I got a link by text to click when I was ready.
Delivery day is when things weren’t so good. I had a 1pm appointment so my wife and I showed up at 12:45. They promptly had me give them the check and sign the documents. I was hesitant to do so before seeing or driving the car but agreed. I didn’t get copies of anything, but most of the docs except the dmv docs were online prior to the sale, so.. eh. Then they say my car isn’t ready yet but should be in about 15 minutes (at 1pm). Ok, so we sit down and wait. Then they come back and say, they’re finishing up with the wash and it’ll be 30 minutes. So given the time we walk across the street to eat and are back at 1:40. Now they say the car is finishing up and being waxed and it’ll be a few more minutes. So we finally get greeted by the delivery specialist at around 2:15. She walks us to the car and lets us know it’s charging but we’re welcome to look it over. We do and find the car is in really great shape and we’re overall impressed. Except for the driver side rear wheel is curbed really bad- the entire wheel. So we point it out, and the delivery person says it’s wear and tear. I disagree and she calls a manager, who says it’s wear and tear as well. I point out to a small wear spot in the interior leather and say that’s wear and tear, but the wheels don’t wear and that was damage from a curb. He insists it’s wear and tear and I started getting a little impatient and told him I want the $4000 back they charged for the 21s and he can throw the 19s on there. He says it doesn’t work that way and being an inventory car with a severe discount this is what I get. I was not happy and expressed so, and he asked for a few minutes and walked away. He comes back and agrees to replace the wheel as a courtesy insisting it’s wear and tear.
After this, they asked if the car was ok, and sent me on my way. That was it for the delivery experience. Pretty shabby, but the car is otherwise fantastic. It drives wonderfully, has no weird noises from drivetrain or wind. No creaks or rattles, and charges to 283 at 90%, which is on par for 315 as advertised for a full charge.
One think I forgot with the rim dilemma was there was no spoiler. I took it as it didn’t have the option but looking through it appears that it’s included on the P cars.
Overall delivery was nothing impressive for buying a $150k sticker car. Granted it wasn’t at retail but even at the price I paid should have warranted a better experience. Now car dealers are terrible and usually take hours on hours, but the interactions are great. This interaction was fine (people were polite and helpful) and I was in and out in about 1.5 hours. So keeping that in mind, except for no one actually going over anything with me and the damaged wheel, the experience was ok.
The pre delivery process with my owner advisor was great. Tom called me on 3/22 letting me know of the deal (I had been looking to buy one before finding out of the deal) and walked me through the vehicle options. He stayed with me on the phone while I placed the order and put my deposit.
He was great in walking me through the online steps and as the week went, he updated me on the cars location and delivery date. All I got from the delivery team was a text with a date and time, no option to change and no call. The time worked so I wasn’t too concerned. Day before delivery they called to confirm the appointment and amount I was giving them and that went fine. They offered an Uber from my house to the showroom which I accepted, and I got a link by text to click when I was ready.
Delivery day is when things weren’t so good. I had a 1pm appointment so my wife and I showed up at 12:45. They promptly had me give them the check and sign the documents. I was hesitant to do so before seeing or driving the car but agreed. I didn’t get copies of anything, but most of the docs except the dmv docs were online prior to the sale, so.. eh. Then they say my car isn’t ready yet but should be in about 15 minutes (at 1pm). Ok, so we sit down and wait. Then they come back and say, they’re finishing up with the wash and it’ll be 30 minutes. So given the time we walk across the street to eat and are back at 1:40. Now they say the car is finishing up and being waxed and it’ll be a few more minutes. So we finally get greeted by the delivery specialist at around 2:15. She walks us to the car and lets us know it’s charging but we’re welcome to look it over. We do and find the car is in really great shape and we’re overall impressed. Except for the driver side rear wheel is curbed really bad- the entire wheel. So we point it out, and the delivery person says it’s wear and tear. I disagree and she calls a manager, who says it’s wear and tear as well. I point out to a small wear spot in the interior leather and say that’s wear and tear, but the wheels don’t wear and that was damage from a curb. He insists it’s wear and tear and I started getting a little impatient and told him I want the $4000 back they charged for the 21s and he can throw the 19s on there. He says it doesn’t work that way and being an inventory car with a severe discount this is what I get. I was not happy and expressed so, and he asked for a few minutes and walked away. He comes back and agrees to replace the wheel as a courtesy insisting it’s wear and tear.
After this, they asked if the car was ok, and sent me on my way. That was it for the delivery experience. Pretty shabby, but the car is otherwise fantastic. It drives wonderfully, has no weird noises from drivetrain or wind. No creaks or rattles, and charges to 283 at 90%, which is on par for 315 as advertised for a full charge.
One think I forgot with the rim dilemma was there was no spoiler. I took it as it didn’t have the option but looking through it appears that it’s included on the P cars.
Overall delivery was nothing impressive for buying a $150k sticker car. Granted it wasn’t at retail but even at the price I paid should have warranted a better experience. Now car dealers are terrible and usually take hours on hours, but the interactions are great. This interaction was fine (people were polite and helpful) and I was in and out in about 1.5 hours. So keeping that in mind, except for no one actually going over anything with me and the damaged wheel, the experience was ok.
