Delivery Process - created and staffed by clowns

[wpnelson]

This is the least professional car delivery experience I've had, and that covers the waterfront, from sh*tty cheap cars i bought way back when, to the higher end cars Tesla purports to compete with. From end to end, no one in the process has an understanding of what is happening. Sometimes a text, sometimes an email, sometimes a call - almost always wrong. Messages say that documents that have been signed already still need to be signed, or payments made that have already been made. The account site is up to date, or it isn't. It shows a delivery date, but shows that i'm only in the payment phase. The delivery specialist says the car should be ready late June - and i get a text asking me to schedule delivery this Friday (today). And so on, and so on....

Today, halfway through the window for the delivery, with no car in sight, I get a call from someone at Tesla who says that the cars will all be getting an important software update tonight at 5 pm, and they don't want to deliver before then. Give me a break, this is my third Tesla, there is nothing about a Tesla software update that gates or prevents delivery. Just tell me the truth about what has gotten FUBAR'd.

TL: DR - clowns are running this show.

 

[Needsdecaf]

Will verify that on my second Tesla it was better, but still nowhere near a smooth process.

 

[dandrewk]

This is the least professional car delivery experience I've had, and that covers the waterfront, from sh*tty cheap cars i bought way back when, to the higher end cars Tesla purports to compete with. From end to end, no one in the process has an understanding of what is happening. Sometimes a text, sometimes an email, sometimes a call - almost always wrong. Messages say that documents that have been signed already still need to be signed, or payments made that have already been made. The account site is up to date, or it isn't. It shows a delivery date, but shows that i'm only in the payment phase. The delivery specialist says the car should be ready late June - and i get a text asking me to schedule delivery this Friday (today). And so on, and so on....

Today, halfway through the window for the delivery, with no car in sight, I get a call from someone at Tesla who says that the cars will all be getting an important software update tonight at 5 pm, and they don't want to deliver before then. Give me a break, this is my third Tesla, there is nothing about a Tesla software update that gates or prevents delivery. Just tell me the truth about what has gotten FUBAR'd.

TL: DR - clowns are running this show.

... and yet, this is the third Tesla you have purchased.

 

[wpnelson]

... and yet, this is the third Tesla you have purchased.

True enough. Just reporting that this is the worst it's been, and getting worse. I understand that other people's experience may vary, and others may not have much prior higher-end purchase experience to rely on for comparison.

 

[EchoDelta]

I have found that low expectations, a sense of adventure and curiosity, compassion for a bunch of folks trying to figure things out, a feel of belonging to a larger vision, and a dose of humor have been great ingredients for an enjoyable experience.

 

[Catbiscuits]

Don’t ever buy a BMW.

The last one I bought came with a manual transmission instead of an automatic. Mind you, I was thrilled about that. It’s the last manual car I’ll ever own. But still. Just think.

 

[ChadS]

Experiences do indeed vary. I have purchased six Teslas, and the delivery experience was fantastic every time.

Mind you, trying to figure out when the delivery would be was a pain every time...

 

[qdeathstar]

my model 3 delivery specialist was quite helpful but it was raining and try as she might she couldn’t find the windshield wiper lever....

 

[dgstan]

my model 3 delivery specialist was quite helpful but it was raining and try as she might she couldn’t find the windshield wiper lever....

My Model 3 was "lost" on the day it was to be delivered. It took them about a week to locate it.

 

[Uncle Paul]

Like most things, your experience will be greatly flavored by your expectations.

If your expectations are that you will be coddled, everything will be perfectly professional and all touch points will be precise...then most likely you will be dissatisfied with your buying experience.

If you have few expectations and are willing to suffer through what ever it takes to get position of your car, then you will be delighted when you take delivery.

Most customes fall somewhere in the middle. It is the expectations that can set a company up for failure or praise.

I waited almost 2 years to get my first X. Delay after delay was announced. People complained about the difficulty with the doors, new suppliers were required to get something that even worked. Had issues with what type of trailer hitch would be mounted, the battery packs were unproven, the giant windshield had no in stock replacements, the body panels were hard to align, the paint was "soft", the coil springs were never delivered, so everybody ended up with Air Suspension...tons of things.

No matter I pushed through. Did not take a micrometer, a pair of gauges, an ultrasonic paint thickness measurement device or a multi-page numbered item checklist.

My chin simply dropped when I saw it parked in the delivery Que. I was sat down on a tuffet, given a cup of warm coffee, and spoke with a delivery guy/mechanic. Gave me a run down while a receptionist took my personal check and handed me some forms for signatures. A couple employees gave me a slow clap as I drove away...Reborn.

 

[DDrawer]

My chin simply dropped when I saw it parked in the delivery Que. I was sat down on a tuffet, given a cup of warm coffee, and spoke with a delivery guy/mechanic. Gave me a run down while a receptionist took my personal check and handed me some forms for signatures. A couple employees gave me a slow clap as I drove away...Reborn.

Is that actually how it was delivered? Seems like a far fall to how they deliver now. "Hey you want your car or not, get the heck out of here".

 

[wpnelson]

update: true to form, they blew off today's delivery appointment as well. No call or text - just a no show, and the appointment no longer shows on the page. Clowns.

 

[TLLMRRJ]

update: true to form, they blew off today's delivery appointment as well. No call or text - just a no show, and the appointment no longer shows on the page. Clowns.

That's what happens when you combine a company of people that could care less about their customers with software developers that suck hard at writing software.

 

[dandrewk]

update: true to form, they blew off today's delivery appointment as well. No call or text - just a no show, and the appointment no longer shows on the page. Clowns.

This is so odd. Did you call someone?

I'm still trying to figure out why/how a software update would be so critical that they would delay a delivery, especially since you could easily do it yourself.. There is no recent update that even looks remotely critical.

 

[dgstan]

update: true to form, they blew off today's delivery appointment as well. No call or text - just a no show, and the appointment no longer shows on the page. Clowns.

When my Model 3 was "lost" for a week, I got passed up the food chain at Tesla until I got to a woman who said she was the delivery manager for the region. She shed some light on the process and told me there's the logistics team who handle transporting the cars from the factory, and the delivery team who takes over when the cars arrive at the delivery center.

She said there's no clear hand-off between logistics and delivery and that they basically have to wait to see what's on each truck as it unloads at the delivery center. I have no idea if this is true or if it's been rectified in the last two years, but it sure sounds like it's still working this way.

 

[Croathlete]

This is so odd. Did you call someone?

I'm still trying to figure out why/how a software update would be so critical that they would delay a delivery, especially since you could easily do it yourself.. There is no recent update that even looks remotely critical.

It could be an update for the windows that have been damaging the trim....

 

[NY_Rob]

^ oh no!!! A windows update

Heaven help us........

 

[Watts_Up]

It depend when this car was build but I remember from some of the earlier delivery,
there was some problem with the rear seats and they have to be replace.

So who know if it was only, or any, software update.

Note: Did you received your VIN already?

If your VIN get changed, then yes, someone with an higher rang may have got your toy
and you could really said that you have been fouled up beyond all recognition.

 

[Jimt29]

EchoDelta: Great attitude. I admire your attitude.

I got a call this morning to stop in and see the Model Y I purchased. Fresh off the truck but it looked like it might have been washed. I've got an appointment to pick it up this Wednesday unless they find something that will require further service. Feels like the night before Christmas and I'm a kid again. Everything looked fine to me but it was really just to see the thing. It was the Tesla rep just being kind.

 

[hutsy]

It was even weirder in March. I felt like a dummy having paid $74K in cash and then dealing with those guys.