This is the least professional car delivery experience I've had, and that covers the waterfront, from sh*tty cheap cars i bought way back when, to the higher end cars Tesla purports to compete with. From end to end, no one in the process has an understanding of what is happening. Sometimes a text, sometimes an email, sometimes a call - almost always wrong. Messages say that documents that have been signed already still need to be signed, or payments made that have already been made. The account site is up to date, or it isn't. It shows a delivery date, but shows that i'm only in the payment phase. The delivery specialist says the car should be ready late June - and i get a text asking me to schedule delivery this Friday (today). And so on, and so on....
Today, halfway through the window for the delivery, with no car in sight, I get a call from someone at Tesla who says that the cars will all be getting an important software update tonight at 5 pm, and they don't want to deliver before then. Give me a break, this is my third Tesla, there is nothing about a Tesla software update that gates or prevents delivery. Just tell me the truth about what has gotten FUBAR'd.
TL: DR - clowns are running this show.
Today, halfway through the window for the delivery, with no car in sight, I get a call from someone at Tesla who says that the cars will all be getting an important software update tonight at 5 pm, and they don't want to deliver before then. Give me a break, this is my third Tesla, there is nothing about a Tesla software update that gates or prevents delivery. Just tell me the truth about what has gotten FUBAR'd.
TL: DR - clowns are running this show.
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