Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Did they remove the ability to make a service appointment?

Sublimobile

Member
Jan 23, 2019
28
9
Chicago
I am also missing the schedule service button on my app. It's not on the website. I've even tried calling my service center, but they don't answer or return messages. This is incredibly frustrating.

2014 Model S
 

jerry33

(S85-3/2/13 traded in) X LR: F2611##-3/27/20
Mar 8, 2012
19,626
22,235
Texas
I am also missing the schedule service button on my app. It's not on the website. I've even tried calling my service center, but they don't answer or return messages. This is incredibly frustrating.

2014 Model S
Try downloading the App again, because it's on mine, right on the front page (2013 S).
 

Gu$ G

Member
May 7, 2018
136
33
Kaneohe, HI
Try downloading the App again, because it's on mine, right on the front page (2013 S).

I just tried this, seemed like a reasonable idea. No change.

I've scheduled through the app before. As of just over a week ago the option disappeared. Usually I can check on service apt's or create one, but right now nothing.

2012 Signature P85
 

Sublimobile

Member
Jan 23, 2019
28
9
Chicago
Try downloading the App again, because it's on mine, right on the front page (2013 S).
I tried that a while ago. I also tried downloading the app on my wife's phone. Nothing works.

I think Tesla has disabled service scheduling on some models. That or it's a big, but I really don't think it's a big.

Maybe we will notice a trend if we all post our model and purchase history.

2014 Model S with 57,000 miles. Purchased from third party dealer.
 

jerry33

(S85-3/2/13 traded in) X LR: F2611##-3/27/20
Mar 8, 2012
19,626
22,235
Texas
I tried that a while ago. I also tried downloading the app on my wife's phone. Nothing works.

I think Tesla has disabled service scheduling on some models. That or it's a big, but I really don't think it's a big.

Maybe we will notice a trend if we all post our model and purchase history.

2014 Model S with 57,000 miles. Purchased from third party dealer.
That's weird. 2013 S, 126K miles. Purchased new.
 

dzmconstr

Member
Nov 14, 2018
406
150
Virginia
I just tried this, seemed like a reasonable idea. No change.

I've scheduled through the app before. As of just over a week ago the option disappeared. Usually I can check on service apt's or create one, but right now nothing.

2012 Signature P85
Yup been that way for us for 3weeks now.....no updated app or website, but word from mobile service is " they're aware and working it"....will I be able to sched an appt in the app or use FSD first?
 

wildag

Member
Jul 3, 2017
112
226
Fairfax, VA
I see the schedule service option for my X which is under warranty. But not my S which is not under warranty. That seems to be the common theme above too.
 
Mar 27, 2016
392
298
Melbourne fl
I was poking around Tesla's site today and noticed the redesign of the account page. I can't say I love it but it at least makes things simple I suppose (though it shows my car as a blue front fascia redesign when it's a black-nosecone but whatever).

One thing I noticed was that instead of the ability to schedule a service appointment, there's just a button to "request help". When clicking this it just seems to have a variety of customer support options and FAQs (none of them are as specific as "schedule a service visit".

I figured this must just live in the app now, so I open my app and "Schedule Service" is gone from the options (used to be at the bottom underneath "Location").

Apologies if this has already been asked, but has this option moved somewhere? Or does everything have to go through online customer support now?

I think it is because it is now on your phone.
 

Cheburashka

Active Member
Jan 29, 2018
2,202
2,611
Los Gatos, CA
I see the schedule service option for my X which is under warranty. But not my S which is not under warranty. That seems to be the common theme above too.

My S is under warranty but the option is gone.

I guess nobody at Tesla really cares at this point, we already bought the cars, and removal of this option definitely saves on warranty costs.
 
  • Like
Reactions: dzmconstr

dgpcolorado

high altitude member
Apr 25, 2015
2,512
3,408
The Western Slope, Colorado
I just checked and I still have the schedule service button on my website account. Even defaults to the nearest service center, although I can change that. 2014 S with 81,000 miles, way out of warranty.
 

‘Merica

S85 and S100D
Jun 3, 2019
125
144
Las Vegas
It’s been missing from my app and the full desktop account site for almost a month now. SC didn’t return my voice mail, and with no ability to schedule, I drove up there last week. They were apologetic, and claimed to be unaware of the issue. I also spoke to two Tesla employees at a Supercharger in Delaware who claimed to know nothing about it.

I guess on the upside, those of you who still have access will have quite a bit less competition for appointment scheduling.

2013 S 85
 

ebrown7b

Member
Sep 8, 2016
15
23
Los Altos, CA
Yes is is on the mobile App. Are we talking about a difference between iOS and something else perhaps?

For many of us, the option to schedule service on the web page and in the app has completely disappeared. There is no way to actually schedule service for those of us that are affected. In my case, the web page no longer shows my ESA as well (which has 2 years left on it). The page for my 2013 Model S also no longer has any of the paperwork / agreements available that it originally did and the pictures of the vehicle no longer matches my car. Good thing I saved a copy of the ESA when I originally purchased it.

We seem to be completely screwed until they get this sorted out since there is no longer a way to actually talk to a person over the phone at Tesla any more.
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top