Disappointment with DS - Anyone else?

[Racerx22b]

I've read numerous accounts of how awesome peoples experiences have been but mine hasn't been so spectacular and I was wondering if anyone else experienced this frustration.

Here are the issues I've experiences so far.

Initially considered an inventory car. Sales advisor located a car and was to send us pictures. Pics came several days later and appeared to be taken from a different state. No detail whatsoever and due to the delay in getting the pics someone else bought the car.

I considered doing a lease and completed the application online and was then provided leasing terms for a completely different car than I ordered. I had to reach out to 3 different people to get this resolved.

Our delivery date was moved up 2 weeks and we were provided one week notice of a delivery date. Supposed to be delivered tomorrow. We were very excited but had since decided to purchase the car. Obviously, we had not arranged our financing. So I quickly contacted EFCU and got the ball rolling and after overnighting several documents (at my expense) in order to have the check ready in time we were told yesterday that that car would be delayed a couple days. Then when I call DS it is actually delayed a full week.

I received the invoice from Tesla and it's wrong. The amount we financed is incorrect and for some reason the financed amount on the invoice is different from what it says on My Tesla. Currently waiting for that to be updated.

There has also been delayed responses to my email queries to DS.

Yeah, I know these are all first world problems but reading how awesome everyone's experiences were on here made me have similar expectations. Is this just a fluke or have others experienced this? Should I contact someone at Tesla to share these issues with or would I be wasting my time?

 

[svp6]

You are not alone, my friend... Just read the forum and you will see some people were not happy with their DS.

My experience with Tesla ordering was mixed - awesome product specialist (lots of patience, immediate call backs / email responses, initiative). On the other hand, my DS could not be bothered to answer his emails so easily - more in a random fashion (sometimes same day, sometime few days later, sometimes no answer at all). The peak was when I called to confirm the delivery. I have to drive ~90 minutes to get to the service center, and called ~2h before delivery time to make sure my winter tires and console are installed. My DS said "good you called, your car is actually not here yet - I was going to call you" - I am not sure when he planned to do that.

The car is awesome though, and it is worth going through the pains of a young company. But I think there is a lot of regional variability in the quality of their service and PR during order / delivery. My delivery experience was more like Yugo than Mercedes.... and I know what I am talking, as I owned both of them. Little jealous of all those pictures with giant ribbons on the car, red scarves on the seats, photo opportunities, smiling delivery crowd - no such thing in my case. Small service center in an industrial area - fortunately Tesla saw the light and they are talking about moving to a better location in the Minneapolis - St Paul area. Perhaps I will get my next-generation seats (and the DS response to my email inquiring about that) at the time of the inauguration...

 

[supratachophobia]

There seemed to be a severe lack of support for my DS from Tesla corporate. Most glaring was timing/delays that he just didn't have answers for. On top of that, he was clearly overworked yet still managed to be super nice, very understanding, and responsive to my questions.

And I recall the paperwork at the SC was incorrect the first time as well. I would have thought these bugs would have been worked out by now but it looks like Tesla just can't scale very well on some of these things.