I looked at the source tweet and there was $20,000 for a service upgrade to 320A and an additional fee of $2,500 to handle the permit for the service upgrade. I think the customer would have accepted the quote without those two items.
I would be interested to see the single line drawing and load calcs for the proposed installation. Off hand, I can’t think of a good reason to upgrade to 320A service, assuming that the existing service is 200A.