JP0430
Member
I ordered online. I did not know who my SA was until I went back to the 'Design Model Y' page and clicked the chat window. I then provided them with my RN number and they provided me with the email address for my SA.This is not my experience when I called about my order. I literally just spoke for 30 minutes and discovered there is no specific SA assigned when you order online. It's a "team" at the virtual order dep't. You are correct that sometimes they reach out and sometimes they don't- which is a really bizarre way to do business.