You're so right - and the funny thing is -- if Tesla could handle a situation like this proactively - they might actually get positive press from it.Seriously. That would have gone a long way.
Then: look, and see how many of these transactions may have occurred. It shouldn't be hard of a company with Tesla's sophistication to look for customer accounts with large negative balances attached (refunds needed as posted by the screenshot above). Then, you know what?
REACH OUT to those customers, individually. Tell them you're aware of the situation, and working to make it right. Even if you don't know what the plan is. Tell the aggrieved party that it's being worked on. The vacuum of silence is 95% of what causes customer apprehension.
Tesla's defacto customer response when the poop hits the paddles is, literally, radio silence. On my first purchase, I had an inside sales rep in Vegas who was just DELIGHTED to send me email after email telling me where I stood, how to take the next step, yadda, yadda. As soon as the first, MINOR, issue came up....BOOM. 72 hours of radio silence. Not a reply to an email. Not a reply to a phone call. And a "full voice mail", LOL. Finally got a hold of them, no apology, sorry "it got busy". Gimme a break.
Oh and no solution.
"Mr. Double Dipped said he was very upset about the funds being taken twice from his account, but he said Tesla had reached out to let him know they were working on a resolution, and that he could expect his funds returned within the next 2 days." (Or something like that...)
Isn't this Customer Basics 101 ?
Elon might get a pat on the back instead of having to pat himself.