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Downgrade SR+ and get $2000 back?

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The last message from support "We do apologize for the delay in reaching out to advise on next steps for your downgrade. At this time, we do not have an exact time frame for when you will be contacted. This change in configuration will not require a visit to your local service center and will be completed with a software update. Thank you for your patience while we work on processing these requests. "
Have somebody got similar response?
 
  • Informative
Reactions: willow_hiller
I just received this email, but no mention of price.
 

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