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So I have emailed, called and a week later still have not gotten a reply. This is not the 1st time. Has anyone else asked TM to replace their assigned DS?
Thank you.
mine is super responsive
I can't imagine the "kind" words you have in store for that non-responsive DS!Well I just got off the phone with tesla 800 sales because my DS is not responding to my calls or emails, that was an interesting call... I told them I just noticed on the 2nd my 90D has a VIN and I had been told by my DS it would be August at the earliest before I would get my X and he said that sounds about right because they are only doing P90D's right now but he let me look at you order and see whats going on then he came back and said your right you do have a VIN he said it's the first 90D he's seen with a VIN. Then he said let me put you on hold again and check with my supervisor to see if its a mistake and he came back with a sense of urgency in his voice and said no it legit and it is going into production now. I said well I need 30 days to get my end together he said I can't give you exact timing or why this happened but I will contact your DS now and have them get in contact with you ASAP.
My DS has been great. She says it is hard because the phone doesn't stop ringing with people wanting to know the status of their orders. It is preventing people who are about to take delivery from getting through. She says they have no more information than what the buyer sees on "My Tesla". Over the last three or four days the problem has gotten worse.
I have tried not to bug her knowing they are overwhelmed and try to use email for most questions. She usually responds to me the same day.
Mine does not... So irritating
Well I just got off the phone with tesla 800 sales because my DS is not responding to my calls or emails, that was an interesting call... I told them I just noticed on the 2nd my 90D has a VIN and I had been told by my DS it would be August at the earliest before I would get my X and he said that sounds about right because they are only doing P90D's right now but he let me look at you order and see whats going on then he came back and said your right you do have a VIN he said it's the first 90D he's seen with a VIN. Then he said let me put you on hold again and check with my supervisor to see if its a mistake and he came back with a sense of urgency in his voice and said no it legit and it is going into production now. I said well I need 30 days to get my end together he said I can't give you exact timing or why this happened but I will contact your DS now and have them get in contact with you ASAP.
I would not rush out and fill out a loan application yet. While VINs are typically assigned 5 weeks before the car is built, the car can get stuck in QC for weeks. I got my VIN on 12/23 and am still awaiting delivery. Many others are in the same boat. I would caution you to wait. My car spent 6-7 weeks in QC and is only now getting on a transport for shipment to the QC. It's another 2-3 weeks before I'll get the car at The earliest. That makes approx 3-4 months from VIN assignment to delivery.
When you do take delivery they will try to shove an IPad in your face and get you to sign off quickly without looking at the car. Go over the car thoroughly before accepting delivery. Open the doors and run your hands over the gaskets both on the door and in the door frame (looking for detached, flopping loose gaskets). Open the frunk and make sure everything is flush and fits properly. Make sure all your floormats are installed. And turn off the lane departure warning before you leave the parking lot. It shakes the steering wheel and you'll think the car has a vibration problem. If you do find problems get them documented and part of the paperwork before taking the car. My car was in QC for a month after production as well. I wish I could say that's not a bad sign, but... I will say Tesla has fixed everything except a gasket in the door. They don't seem to want to touch that for some reason.
Forgot to mention - the reason you need to be careful BEFORE you take delivery is that the attitude is completely different after you have the car. Any problems you find the next day aren't a priority. They'll fix them when they have time. But if you find something before you accept delivery it gets fixed top priority so you'll accept delivery. You have a lot more leverage before you sign for the car.
When you do take delivery they will try to shove an IPad in your face and get you to sign off quickly without looking at the car. Go over the car thoroughly before accepting delivery. Open the doors and run your hands over the gaskets both on the door and in the door frame (looking for detached, flopping loose gaskets). Open the frunk and make sure everything is flush and fits properly. Make sure all your floormats are installed. And turn off the lane departure warning before you leave the parking lot. It shakes the steering wheel and you'll think the car has a vibration problem. If you do find problems get them documented and part of the paperwork before taking the car. My car was in QC for a month after production as well. I wish I could say that's not a bad sign, but... I will say Tesla has fixed everything except a gasket in the door. They don't seem to want to touch that for some reason.
Forgot to mention - the reason you need to be careful BEFORE you take delivery is that the attitude is completely different after you have the car. Any problems you find the next day aren't a priority. They'll fix them when they have time. But if you find something before you accept delivery it gets fixed top priority so you'll accept delivery. You have a lot more leverage before you sign for the car.
Sorry I don't have an X (I wish! I sat in one and the seat was so comfortable compared to the S) so I can't answer the floor mats questions. Well my frunk and trunk don't have mats or liners, and I doubt the X does. But not sure.
Sorry I don't have an X (I wish! I sat in one and the seat was so comfortable compared to the S) so I can't answer the floor mats questions. Well my frunk and trunk don't have mats or liners, and I doubt the X does. But not sure.
She says they have no more information than what the buyer sees on "My Tesla".
My DS is not responding either. My friend had the same experience at another service center. Not that having to deal with dealers would be more pleasant but it is hard to imagine that a sales person for any other car manufacturer would ignore their customers when buying 100k cars as SOP.