If you ordered online and didn’t visit a showroom then you probably don’t have an SA that is local. First time around I visited a showroom and had someone local. This time I ordered online and was assigned someone at headquarters in California. He was nice but not very responsive so I contacted the show room via phone and requested an SA there take over.When you guys say reach out to the sales advisor, is that just the person(s) through the text message? It has been the same guy a few times but I think I have gotten messages from others through that number. Or should I be talking to someone from a local service center?