why would they respond? just to make you feel better? lol seems like a waste of time. User input is almost always useless when you have the technical details at hand. thus the reason bug reports (outside of tesla) come with an optional comment box.
doesn't really seem like much of a basis for saying it's unmonitored either honestly, not a lot of substance there. shouldn't be surprised tho, we do so love our personal/anecdotal "facts" around here
I'm a strong advocate of having a feedback loop for bugs, feature requests, concerns, etc.
It makes the customer feel like their part of team, and that they're contributing to something. It also increases the attachment rate where they'll get your product over a competitors.
It also helps to keep bugs in check whether its a new bug or a long term bug.
Tesla doesn't really have any bug reporting mechanism with a feedback loop outside setting up a service appointing, and chatting with them. I'm currently engaged with them on some weirdness with the trip planner and how it interacts with the preconditioning. Something that wouldn't have taken place if it was just reporting into the ether.
Having someone to interact with encourages me to spend more time, and energy gathering data to show what's going on. It's pretty common for me to find issues with something I buy, and to work with the manufacture on fixing it.
Tesla I find extremely frustrating because the bug lists just keeps growing.
You say "user input is almost always useless when you have the technical details at hands", but the topic is FSD beta. With FSD beta the biggest issue by far are issues with navigation and maps. These are things people have to report because they don't come across in the auto report. Tesla isn't going to be able to read my mind as to why I pushed the report button.
I would use FSD beta a LOT more if some regional representative was engaging with me in some manner.
Over time I expect FSD subscriptions to account for more, and more of the fleet numbers and with subscriptions you really want to engage with the customer or they'll just cancel.
By far the lack of customer engagement is the second worst thing about the FSD beta. The first worst thing is having people do the safety score before getting invited into the beta. So they have to sit there with a high safety score for months while waiting.