I got my first flat tire in my 2018 MS after 4 years. I had aftermarket tires put on as the car has 60k miles on it. Since I did that, I was told no roadside assistance was available but they could help set up a tow.
I had it towed to a 3rd party tire center. They couldn’t fix the tire because of a bent rim. Had to have it towed to a service center as they are the only place that can now fix it. Contacted Tesla service center and the fastest they could do it is 10 days.
I asked for a loaner. Nope. I asked for Uber credits. Nope.
So, I am at the mercy of Tesla because they are the only ones who can fix this, yet they won’t help me having a car for 10 days. Yes, it’s my fault the rim got bent (well a potholes fault), but they are forcing me to use them and they are sooo busy I’m stuck for 10 days. Any other dealer, 3rd party would fix it within a day or two at max.
Is this normal? Or is my frustration justified? As the increase of Tesla sales go up, they better figure out a service plan. People can’t be waiting 10 days for a bum wheel.
I had it towed to a 3rd party tire center. They couldn’t fix the tire because of a bent rim. Had to have it towed to a service center as they are the only place that can now fix it. Contacted Tesla service center and the fastest they could do it is 10 days.
I asked for a loaner. Nope. I asked for Uber credits. Nope.
So, I am at the mercy of Tesla because they are the only ones who can fix this, yet they won’t help me having a car for 10 days. Yes, it’s my fault the rim got bent (well a potholes fault), but they are forcing me to use them and they are sooo busy I’m stuck for 10 days. Any other dealer, 3rd party would fix it within a day or two at max.
Is this normal? Or is my frustration justified? As the increase of Tesla sales go up, they better figure out a service plan. People can’t be waiting 10 days for a bum wheel.