Hi all,
Sorry for my absence from this thread for a bit. I've been extremely busy working on the supply chain.
I haven't had time to read this thread but I am sure people are asking for updates regarding the arrival of inventory and when we're able to ship.
So here's what I know, straight from the horse's mouth:
1. Production started in early september. Due to the sheer amount of demand we've been getting, we had to start an additional run a couple weeks later. Upon the advice of our shipping agent, we also started shipping out batches once we hit a certain number of cartons (10+) of finished product. This was the minimum amount we need to get an economical rate for LTC loads. Anyone keeping track of the shipping/container issues at the port of LA, full container load (FCL) shipments are extremely expensive and bogged down in the system. The goal of LTC was to circumvent that issue. We also shipped some of our inventory to our East Coast warehouse in Tennessee to both optimize our shipping timeframe for customers across the US as well as potentially get inventory to arrive faster by circumventing LA all together and also give us the ability to put any remaining products on Amazon once our backlog is filled.
2. Around october 8th, we started making balance payments to our manufacturer to start shipping out the batches. The inventory was released to our shipping agent who would place inventory on containers with a goal of getting the fastest ship times.
3. November 1st, we received word from our shipping agent that our first shipments would start arriving that week at our warehouse. Below, I have cut and paste the email I received as to the scheduling times for our shipments this month.
4. There was a communication issue here due to confusion about the specific meaning of ETD and ETA. ETD has a couple meanings.
Estimated Time of Delivery and
Estimated Time of Departure. Eta (
Estimated time of Arrival) has its own meaning but it gets a bit confusing when used with ETD. I have requested our shipper to be more specific when relaying information from now on as it's pretty misleading/confusing.
5. As far as we can tell, the time it takes from our order being placed to it arriving in our warehouses is around
2-2.5 months. This is a pretty standard lead time. What a lot of people may be annoyed with is the delay between the time we open preorders to customers and when we make the order at our factory. There could be a couple months between the first preorder and the last one we accept before we start production.
6. Like kickstarter or massdrop, we need to reach a certain sales threshold to make orders with minimal financing. Look at how people go on shark-tank looking for investments from the sharks just in order to produce a product that has large orders/demand. It's really expensive to design, mold and produce 3,000+ mats and ship it across the world and to your door. We'd love to have the money to do that out of pocket and up front so customers don't have to wait a couple months, but we simply do not have that kind of capital. Every dollar we have made in profit has gone right back into this business to give you all the best possible value. I know for a fact that Jason works around 10 hours a day for this company, and he's getting so many calls and emails that his mother had to step in and help. Neither Jason or his Mother make a penny from this business yet. I've been doing this for 2 years and haven't taken a dollar out. We reinvest every penny into cutting customer costs, producing the latest mats and increasing the amount of inventory we have in stock so that eventually we'll be able to sell mats at preorder prices all year round and make a decent living doing it. Until then, to reward customers that help us reach the capital requirements we need to make such orders, we offer substantial discounts via preorders.
7. While we are happy to offer refunds, the rate at which we refund orders is absurdly high: something like
12%-20% on any given month. Everytime someone cancels because they are annoyed that they had to wait an extra week or day or month, or that Jason or I didn't immediately respond to an email or call at 2 am, we have to delay production by a certain amount or take money out of funds for growth/inventory or come up with cash out of our pockets, which is hard when we don't take a dollar in salary from the company yet.
We want to keep making our mats, we want to keep offering the best product value and customer service possible and we'd definitely love to have mats available year round with 2 day shipping, but we won't be able to do that if people preorder at huge discounts just to wait until a week or two after production ends to demand a full refund. It's selfish and hurts the community members here that are in the same place as you are.
8. Just stick tight for a couple more weeks and most/all of you will be getting your mats. That's all we can say. There is no more information I can provide at this time, but if something comes up, I will do my best to relay it. I hope everyone can understand where we are and what we are trying to do. It's almost Christmas, and I'd personally like to get these orders finished and hopefully take a couple hundred bucks of profit out to get christmas presents for my family and then get right back to work designing and making mats for the new year.
Thanks for listening and happy holidays if I don't speak to you sooner!
Edit: If you really want to help us out, please screenshot and/or share this post to others who have bought our mats or talking about us. We're really doing everything we can and we're at the final mile for this run. The onslaught of emails, calls and chargeback requests is doing nothing but hurting our ability to reach people that need us for important issues or support.