Back in December 2020 I had a new credit card issued. As I updated all recurring bills I went to my tesla insurance page and entered the new number. Everything seemed to save fine. Well, apparently it didn't. I got a phone message yesterday asking if I wanted to " re-instate" my tesla insurance. Of course that made no sense so I logged in and discovered I had not been getting billed since the update. When I called today they said that I have not had insurance since FEBRUARY. She explained that credit card updates can only be done through customer service. Yes, you can enter new card in your account but you must call customer service to actually change to the new card WTF?! I asked why nobody had reached out until yesterday and she said I should have been emailed but they had a whole batch of customer account emails corrupted. again, WTF?! My options were to backpay the last 5 months to re-instate my policy, and pay for insurance I never had, or just start a new policy. Every part of the conversation seemed a little more bizarre then the previous. I chose to start a new policy. I understand I am partially responsible and should have noticed. I do check my cc statements every month. There are a LOT of charges between my wife and I. But, you only notice the charges that are not familiar, you don't notice the charges that are not there! The silver lining? My new policy is cheaper than my original one.