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Getting through to the service center

Discussion in 'Model S' started by realvvk, Aug 22, 2017.

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  1. realvvk

    realvvk Member

    Joined:
    Feb 8, 2017
    Messages:
    86
    Location:
    Philadelphia
    I have been calling and leaving messages for Tesla service in Devon, PA. Getting no response. Is their phone system broken or is there a better way of contacting them? Short of driving over there...
     
  2. Max*

    Max* Charging

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    Apr 8, 2015
    Messages:
    6,490
    Location:
    NoVa
    Over what period of time have you been calling them?

    Also, email works well for my local service center.
     
  3. kort677

    kort677 Banned

    Joined:
    Sep 17, 2015
    Messages:
    4,853
    Location:
    florida.
    some service centers seem to function better than others. try calling the mothership and have them redirect your call to the service center that you're trying to reach
     
  4. realvvk

    realvvk Member

    Joined:
    Feb 8, 2017
    Messages:
    86
    Location:
    Philadelphia
    Three days, since Friday. Left a few messages.

    Will have to try e-mail. Cannot imagine a dealer service department not answering calls like that.
     
    • Like x 1
  5. jjh1234

    jjh1234 Member

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    Location:
    Pittsburgh, PA
    That's certainly strange. I've had no problem speaking with service at the Warrandale, PA service center. Maybe when you call, select the sales option and if somebody answers, have them put somebody from service on the line.
     
  6. realvvk

    realvvk Member

    Joined:
    Feb 8, 2017
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    Location:
    Philadelphia
    They are picking up the phone today. Thanks!
     

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