So I got the dreaded squeaky control arm issue going on. Started happening when I was a bit over warranty, mileage wise. However, by this point, Tesla had begun replacing them proactively. Set up appointment. Can't do it mobile, so it sends me to Atlanta (Alpharetta). They send me a quote, covered by goodwill. I can't make it, because it is an all day long trip for me, there and back plus the wait. Try to get mobile. Turns out they end up waiting, but then get me in early before the new local service center opens.
Well, I get there, and the new service center will not honor the goodwill. Want to charge me to replace the control arm, one side only, for nearly $500. They claim that Alpharetta is only offering goodwill on the diagnosis. I tell them that I'll just wait, because A) There is no diagnosis needed, the issue is so well known that there is a non-safety recall on them. and B) I am not convinced that the would have me driver over 3 hours to a place for a repair, and spring the full cost on me after advising me there was no cost associated with it.
Has anyone had anything like this before? Has anyone out of warranty had Tesla replace the control arms after their warranty expired?
Well, I get there, and the new service center will not honor the goodwill. Want to charge me to replace the control arm, one side only, for nearly $500. They claim that Alpharetta is only offering goodwill on the diagnosis. I tell them that I'll just wait, because A) There is no diagnosis needed, the issue is so well known that there is a non-safety recall on them. and B) I am not convinced that the would have me driver over 3 hours to a place for a repair, and spring the full cost on me after advising me there was no cost associated with it.
Has anyone had anything like this before? Has anyone out of warranty had Tesla replace the control arms after their warranty expired?