Just curious if anyone has been successful at petitioning Tesla to grant mobile app access for loaners? We expect to have a loaner for at least a week, probably more, and with this latest cold snap it would be very handy to have the pre-heating option available (not to mention the calendar syncing). When I asked, my local SC said they could not do this. I really don't understand why not. They were able to disable mobile access on our car while they work on it. What's so difficult about enabling mobile access on a different vehicle? I suspect they are busy and just don't have time to do it, but I'd really like to know if someone else has been successful in requesting this.
It’s really 2 different things - you can disable mobile acces to your car at any time in the settings menu on the center screen. It is a toggle setting that can be turned on/off at will. Service Dept turns off mobile access when the vehicle is in for service for safety reasons - you wouldn’t want someone to have remote access to the car while a tech is working on it.
‘Adding’ mobile access requires adding that vehicle to the user’s mytesla account for it to be viewable in their app. I don’t see that happening - there would be too many things to do in order to enable it and then disable it when the car moves to the next user (so that the previous user doesn’t have access while the next user is driving the car), etc. or else it could open the way for mischief or accidents, etc.
I recall following my wife while going somewhere and opening the sunroof in the car she was driving from the mobile app. We were talking on the phone and she knew I was doing this. Imagine someone else doing something like this (even if by accident) while you’re driving on a busy highway or when being distracted for a second could lead to an accident.
While it would be nice to have mobile access on a service loaner, I can’t imagine Tesla enabling it. I’ve noticed the SvC really trying to minimize time in a service loaner. The last one I had was with 3 customers in one day - picked up from customer 1 in the morning and brought to me when my car was taken to service, my car was returned in the afternoon and the loaner was taken to customer #3. That would be a lot of work to move the mobile access around.
It’s a small inconvience not having mobile access when I have a service loaner, but I’m okay with it. Especially since they are providing a Tesla loaner (and sometimes a ‘better’ vehicle to use in the meantime), while I miss the mobile features, I consider it a small price to pay for the service.
