Many issues on both my cars, one will cause me to be driving a loaner car for a 2 week minimum period, waited 7 weeks to be assured I would get a Tesla Loaner and 1 week out from booking, and purely by accident, got told I would be put in a Thrifty rental for 2 weeks?! Just happened to be in the Service Centres as my car is refusing to charge when on SCs when I asked them to check this over when it comes in the next week for the appointment, much to my dismay got told I would not be getting a Tesla loaner. I don't mind a non-Tesla for a day, I guess, however 2-3 weeks I find it unacceptable to be given an ICE to drive to Tesla customers. Of note, these are warranty issues/damage when in Tesla's care.
Luke/Grace and other top techs all gone...for me things are dramatically dropping off in Service (Melbourne) and the way Tesla has gone to a whole new lack of communication level...has anyone experienced anything similar?
I am focussing on the past few months and Melbourne only with my questions/frustration above.
Luke/Grace and other top techs all gone...for me things are dramatically dropping off in Service (Melbourne) and the way Tesla has gone to a whole new lack of communication level...has anyone experienced anything similar?
I am focussing on the past few months and Melbourne only with my questions/frustration above.