Heads up display stopped working after last software update

[KidHorn]

I have a 3rd party heads up display that stopped working after the latest software update in 2023 MYLR. Seems this is happening to a lot of people using 3rd party displays. I know tesla has a right to not support this, but they're going to have a lot of unhappy customers if they don't address this. Anyone else having this problem? And any idea how to let tesla know?

 

[Dangerous Fish]

What's it got to do with Tesla? Contact the 3rd party. They make it.

 

[karkrazy]

If the third party is a typical software development shop, they’ll probably say support for prior versions has ended and you’ll need to buy a new one

(Btw, all software companies do this - Microsoft, Apple, Oracle, etc.)

 

[jjrandorin]

I know tesla has a right to not support this

This is the root of the statement here. Tesla doesnt have any reason to have to support any third party device they have not signed a contract with the manufacturer over.

And any idea how to let tesla know?

You dont, you let the third party device manufacturer know, and hope they will issue a update to fix the issue or otherwise work out why their device no longer works with a specific Tesla firmware.

 

[KidHorn]

I contacted customer support and let them know of the issue. They were unaware so I'm glad I let them know. Maybe they can fix it with the next update. Doesn't hurt to try.

 

[ATPMSD]

The information for these devices typically comes from the CAN bus. It was there for a reason so if that information is no longer being delivered it could be a bug as it likely (?) served a purpose.

 

[jkdman123]

I contacted customer support and let them know of the issue. They were unaware so I'm glad I let them know. Maybe they can fix it with the next update. Doesn't hurt to try.

They will do literally nothing. Any software fixes are the responsibility of the 3rd party device maker.