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Help - supercharging evidence required

Discussion in 'Model S' started by Grumpyyoungguy, Aug 14, 2019.

  1. Grumpyyoungguy

    Joined:
    Apr 6, 2019
    Messages:
    19
    Location:
    UK
    Hi

    Short story
    I need someone with a 60kw pack model S to screenshot their Tesla account showing they have free unlimited supercharging....

    Long story
    I purchase my S60 in early April 2019, from a non Tesla dealer, it was sold with unlimited supercharging and I am the 2nd owner.
    When I looked in my account it shows 400kwh and counting down.
    I was under the impression with a 60kwh pack when purchasing new there were 2 options:

    1) the car didn’t have a fee supercharging and didn’t have access to the supercharging network
    2) There was a approx £2,500 fee for unlimited supercharging.

    Tesla are saying that’s incorrect, here’s what they say:
    1) the car didn’t have a fee supercharging and didn’t have access to the supercharging network
    2) There was a approx £2,500 fee for access to the supercharger network, this included 400kwh annually.

    I asked them if I was able to prove that wasn’t the case by showing someone with a 60 pack had ultd supercharging they would reconsider - they said yes (I’m doubting this but hey)

    Please help
     
  2. RDoc

    RDoc S85D

    Joined:
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    2,602
    Location:
    Boston North Shore
    You might want to use The Wayback Machine to get the Tesla pages specifying exactly what was available when your car was purchased. AFAIK the 400kwh annually construct only existed after 2017.
     
  3. PWlakewood

    PWlakewood Member

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    US
    #3 PWlakewood, Aug 14, 2019
    Last edited: Aug 14, 2019
    If it was an added option on a 60 then its 400 per year. If it was an 85 it has unlimited. That's what I was told by tesla anyways. Not sure if I believe them so I just submitted this question to them.
     
  4. PWlakewood

    PWlakewood Member

    Joined:
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    Tried but cant seem to find it
     
  5. richrootes

    richrootes Member

    Joined:
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    North Vancouver
    B2D53112-FA9E-4B21-85D7-39DE14FC37D2.png
    Your first 1 and 2 are correct
     
  6. jaredm25

    jaredm25 Member

    Joined:
    May 29, 2019
    Messages:
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    Location:
    Wisconsin
    Supercharging
    That page from December 2016 makes it pretty clear. It is true that the 400kwh did not exist until models ordered after Jan. 15, 2017.
    Supercharging
    Prior to that you either had FUSC or you didn't have supercharging at all.
    Lately Tesla doesn't seem to know or care about the pre-2017 terms, I and others have documented loss of FUSC on these vehicles so I wish you luck.
     
  7. Grumpyyoungguy

    Joined:
    Apr 6, 2019
    Messages:
    19
    Location:
    UK
    Hi Richard

    Is it possible to send me a screenshot privately of your VIN and the free unlimited supercharging statement together?
    I know it’s ridiculous but that’s what they have asked for.

    My email is [email protected]
    Many thanks
    Phil
     
  8. richrootes

    richrootes Member

    Joined:
    Aug 31, 2014
    Messages:
    376
    Location:
    North Vancouver
    Hi Phil

    Anything for a fellow Brit......

    Cheers
     
    • Helpful x 1
  9. Grumpyyoungguy

    Joined:
    Apr 6, 2019
    Messages:
    19
    Location:
    UK
    So I called them again today, a lot of backward and forward but got a really helpful guy who understood.

    He said that it was possible to have unlimited supercharging which didn’t transfer to the next owner in some cases if the free supercharging was from a referral code and not a paid option on the 60kwh.

    Anyways he said he would look into it and this afternoon I checked my account and voila :)
    Let’s hope it stays....
    F2A30A23-A302-46DA-B8D9-716993197D44.jpeg
     
  10. bishoppeak

    bishoppeak Member

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    Location:
    San Luis Obispo, CA
    Persistence pays off!
     
    • Like x 1

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