WOW
Just WOW
Social media & Entitlement at their worst
Have you read the original post?
I would really really appreciate you tesla fanboys stop treating Tesla like a little spoiled child. And I completely agree with your WOW entitlement at the worst - for Tesla fanboys to assume everything Tesla does is right and they have the rights to get away with anything.
I’ve read plenty of posts on TMC of Tesla repairing their flats successfully. Just because someone at one location couldn’t, you’re blowing things out of proportion. Just like filing claims and lawsuits. And btw most people know that dealership type locations charge more for parts and services.
My friend, I agree that most tire repairs are done correctly and I do appreciate the convenience of tesla loaner wheel and ranger service. But, if someone mess up a simple tire repair and then wants you to buy a new tire as the only option you have, what would you do? If it was a really irreparable job, I wouldn't even start this thread. I had two roadside assistance person look at the tire and both said Tesla screwed up. Trying to reason with the service specialist was of no help, so at the time of frustration I brought up the possibility of government agency complaint and possible small claim lawsuit.. Maybe over the top, but definitely not out of the options.
1. Tesla screwed up the repair, and the only option they're offering is telling me to buy a new tire.
2. Tesla service center at Springfield NJ did not answer calls, return voicemails for an entire week. They only called me when my scheduled appointment was up the following day.
3. Tesla told me the tire is UNFIXABLE.
4. Tire was fixed by another shop and 200 miles later, it's still running strong.
I understand Tesla is still growing and we're willing to tolerate a little, for example the long wait time for service appointment, misinformed employees (we on this forum probably know more than they do), etc. Zero complaints there.
What we Tesla supports need to do is to share the message of cleaner future, better driving experience to all non-Tesla owners. Also we need to stand up and address what is wrong with Tesla so they can fix it.
My fellow Tesla owners, a business will only do what is required/demanded from customers. If we continue to tolerate some of the incompetency from Tesla, Tesla will not improve. If Tesla doesn't improve, how can we get Tesla into the hands of more and more people.
We are already seeing an increase of complaints on this forum, this is likely due to non-fanboys getting their hands on Tesla. On a scale of 1 to 10, 10 bring Tesla loyal and 1 being ICE die hards. I'm speculating that now Tesla is getting into hands of 5 ~7, I'm probably a 7. How can Tesla get the car into the hands of people that are below 5? Not with the service that they are providing.
FWIW, I am actively selling Tesla to friends and colleagues, offering test rides, etc. I have no problem with the car itself, but I do have a problem with customer service that Tesla provides.