I'm also in a similar situation. Car is also sitting at no charge. Brought car into service center on 1/6/22 and estimated completion is 2/4/22. I asked a few days ago if any update on the battery order, but per parts department, no update as of yet. No loaner, just Uber credits for me.
Hope they end up buying back without needing to go through the lemon law process. I was considering the same, but honestly, I just want my few months of insurance repaid and for them not to software limit the battery they end up replacing since they don't make 70kwh anymore.
The new Plaid/LR battery is completely different than the prior pack and can’t be retrofitted into older cars.
Update: My 2019 raven performance s purchased from tesla in September of 2021 with 18k miles on it has Been in the shop since dec 1. Initial estimate was jan 1 for completion it has now been pushed beyond feb 7. I filled a business resolution to request compensation (paying car note) for the time they have had it. no loaner was provided but they are covering the rental from enterprise. It’s an odd scenario as my car will be in the shop longer than I have possessed it when i get it back all the while paying insurance and car notes. I was told there were 30 people in front of me waiting on a high voltage pack which I doubt all of them have been waiting as long as I have…
That really sucks man, what was your car in the shop for? HV replacement too?
Same thing happened to me on my Model S 100D. After unplugging it from supercharger, the console went crazy and started throwing up messages and alerts so fast that I couldn't even read. Had to record it on my phone and pause the recording to see what it was saying. Finally, it came back and said that car was undrivable. They towed it to Tesla service center on December 17th. As of today (January 29th) I have no status of the replacement HV Battery. They gave me a Model S 90D but the battery hardly holds any charge and I need to keep charging it. Service said they've seen as long as 2 months delay on replacements. We're pushing 45 days next week. We'll see what happens, but this is ridiculous. I'm rethinking my decision on putting a deposit on Tesla Truck.
Coincidentally, my S100D went in on the 17th also.. Still waiting, except they wouldnt give me a loaner, said rentaprize rental credit only. Which location is yours at? I noticed in the app that there is no estimate to view, only an estimated completion date of January 31st.
Seem short sided to not make them plug and play . Are you sure, is this documented somewhere? so if that is the case,, unlike i will get a new battery,,, Most likely refurbished. And may take a much longer time to get one.
Ingineerix’s tear down is pretty thorough and shows how significant the redesign is:
Really? I was told by my regional manager in New Orleans that they only replace the 100kw battery with remanufacted batteries which are “essentially new” he says the only thing that are reused is the packs but the cells and controllers are all new. Are there any updates on your end?
Yes , New Orleans regional manager most likely is correct.. I also use them but broke down in Jackson Ms. Update for me is, SC Jackson keeps pushing date out for repair completion they seem like a good group but less experience then NO SC . They say tentatively put pickup at Feb 10th , I think it will keep moving out. How about you?
Great news, I finally got my car back at just over 2 months sitting in the shop. It’s been gone so long its like getting a new car again as it was in the shop longer than i actually owned the vehicle. They seem like a good group of people just understaffed. I received a call from tesla on the morning of the 9th letting me know my car was repaired but not yet ready as the tech wanted to get them to clean it up and put a charge on it before i picked it up. I let them know i would be driving from 2 hours away so just give me the heads up when i should leave. Didnt hear anything for hours so me and my buddy just jumped in the car and drove over when we arrived they gave it a quick wash off and we just hit a super charger. There was no update that they had even received the pack and had started working on it in the app. all in all im just happy to have my car back but communication is a major growth opportunity for them. It sounds like they have a tough situation waiting on the 100kwh batteries the tech says they can get some batteries in 2 days So all depends on the model and size.
I'm really glad that you had a good experience. Please keep us posted on the condition of the replaced battery. Was it a new HV Battery or a "fixed" one? In either case, I'm sure some warranty applies, but honestly I took care of this car like my own baby and hate to get a repair battery pack that someone else used and charged to 100% every night without having any regards for the caring of the battery unit. I still have my doubts about the 12v battery that probably screwed with the diagnostics. I got my car on 9/2018 and it still has the original 12v battery. Although the "Low Battery" warning messages never came on, my wife's car (Model 3) also went nuts, where the windows were rolling down and up, headlights were flashing and screen was going off and on. It ended up to be the 12v battery and she never received the low battery warning either.
I'm in Phoenix. Still driving the 90D loaner with a really bad battery which drains every 2-3 days. MCU must be 2.0 and it's super slow. All cameras stopped working and I can't do cruise control or auto pilot. Only the backup camera works. Computer reset didn't work, but they have the unit locked down so many featured are locked down. 2 tires went flat and it took 3 days for them to send a repair unit out. My estimate to get my car back was Jan 31. When I called them on Jan 31, they said on it's going to take longer and magically, my estimate was changed to 2/24.
