Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

I cannot believe the phone call I just received.

Walker93

Member
Oct 26, 2019
13
9
Montreal, Quebec
I cannot believe the phone call I just received from Tesla. I ordered a Blue M3 SR+ on September 23rd in Montreal. I got a phone call early this afternoon telling me that my car has arrived and I scheduled a delievery for monday at 3. And then around 5PM I got a phone call from my sales advisor telling me that my car arrived white and not blue. The VIN indicates a blue car and he cant legally sell the car and has to scrap it. And they are going to try and find me another car ASAP. Like im stunned right now. I went from being so pumped after a 2 month long wait. To this. I dont even know how to react. How long is it realistically going to take to get another car? Im so disappointed.
 

JenniferH

Member
Oct 17, 2019
86
76
Kea'au, HI
I cannot believe the phone call I just received from Tesla. I ordered a Blue M3 SR+ on September 23rd in Montreal. I got a phone call early this afternoon telling me that my car has arrived and I scheduled a delievery for monday at 3. And then around 5PM I got a phone call from my sales advisor telling me that my car arrived white and not blue. The VIN indicates a blue car and he cant legally sell the car and has to scrap it. And they are going to try and find me another car ASAP. Like im stunned right now. I went from being so pumped after a 2 month long wait. To this. I dont even know how to react. How long is it realistically going to take to get another car? Im so disappointed.
Wow. Just...wow. I am really sorry this happened. How can such an oversight even occur? Smfh...
 

Webeevdrivers

Active Member
Jan 2, 2017
2,243
3,951
Canada
Wow. Just...wow. I am really sorry this happened. How can such an oversight even occur? Smfh...

I don’t know. But in the early nineties a wrong colour GMC 2500 with our name on it showed up and we got a similar call. We ended up waiting 6 weeks for another. If there are human beings involved mistakes happen.

Just sayin.
 
  • Helpful
Reactions: Dre78

jonquiljo

Supporting Member
Sep 26, 2019
1,062
495
SF Bay Area - Marin
Wow. Just...wow. I am really sorry this happened. How can such an oversight even occur? Smfh...
Sorry to hear this happened. But the VIN does not indicate the color of a car - I checked it online. So Tesla is wrong on that one.

Another instance of Tesla rushing to make things wrong. You're in a very metropolitan area - so Tesla should be able to find you a replacement. For sure, they could sell you the white one, though if you don't want white - then they should find you a blue.

Too many unqualified people working with the public. That's Tesla!
 

Walker93

Member
Oct 26, 2019
13
9
Montreal, Quebec
Sorry to hear this happened. But the VIN does not indicate the color of a car - I checked it online. So Tesla is wrong on that one.

Another instance of Tesla rushing to make things wrong. You're in a very metropolitan area - so Tesla should be able to find you a replacement. For sure, they could sell you the white one, though if you don't want white - then they should find you a blue.

Too many unqualified people working with the public. That's Tesla!
I dont blame anyone. It’s a mistake. The robot at the factory probably messed up. Its really no ones fault. Accidents happen. Im just disappointed that its going to take longer.
 
  • Like
Reactions: dandrewk

jonquiljo

Supporting Member
Sep 26, 2019
1,062
495
SF Bay Area - Marin
I dont blame anyone. It’s a mistake. The robot at the factory probably messed up. Its really no ones fault. Accidents happen. Im just disappointed that its going to take longer.
Perhaps, but I'm surprised it went all the way from Fremont to your local showroom before the problem was caught.

Either way, good luck.
 

PowerBankT

Member
Oct 22, 2019
182
171
Florida
There's absolutely NEVER a color code in a VIN number. Otherwise it would be illegal to paint your car as the VIN would then never match.

Tesla is lying to you. Which leads me to believe they sold your car to someone else by mistake, and they don't want to admit that to you.

(Them suggesting they 'scrap' the car is also his/her way of saying, there's no way of getting it, so you won't ask. Of course, they aren't ****ing scrapping a highly in demand model 3. Even if the factory 'accidentally' painted your car the wrong color. They wouldn't scrap the car, they would sell it to someone else. That car is sitting in someone else's garage right now)

This sounds like an excuse I gave my mother when i was 7, thinking it was perfect, but in reality it was obviously a load of nonsense.
 

jonquiljo

Supporting Member
Sep 26, 2019
1,062
495
SF Bay Area - Marin
There's absolutely NEVER a color code in a VIN number. Otherwise it would be illegal to paint your car as the VIN would then never match.

Tesla is lying to you. Which leads me to believe they sold your car to someone else by mistake, and they don't want to admit that to you.

(Them suggesting they 'scrap' the car is also his/her way of saying, there's no way of getting it, so you won't ask. Of course, they aren't ****ing scrapping a highly in demand model 3. That car is sitting in someone else's garage right now)

This sounds like an excuse I gave my mother when i was 7, thinking it was perfect, but in reality it was obviously a load of nonsense.
Yes, it seems that you are likely right!
 

jkoya

NA2 NSX
Nov 21, 2018
3,626
1,553
Northern CA
Sorry to read your post about this... Just curious if you would have taken the White if they could somehow have adjusted the price accordingly ?
 

PhillyDoc

Member
Sep 21, 2019
109
71
Philadelphia, PA
I dont blame anyone. It’s a mistake. The robot at the factory probably messed up. Its really no ones fault. Accidents happen. Im just disappointed that its going to take longer.
Seems like a lot of fail safe measures that got wrong here. Don’t they have checklists!!?

Got painted the wrong color, no notice?
Got loaded into truck with wrong color on order, no notice?
Gets inventoried into Tesla sales room with wrong color/order, no notice?

I think the poster above about selling it to someone else seems more likely. Maybe a friend? Maybe some cash? Would be interesting to track down that VIN!
 

HankLloydRight

No Roads
Jan 18, 2014
12,876
10,871
Connecticut
There's absolutely NEVER a color code in a VIN number. Otherwise it would be illegal to paint your car as the VIN would then never match.

Oh, please.... You're right that color isn't encoded in the VIN, but even it it were, it would not be illegal to paint your car or make any other after-market change that conflicts with the VIN. It happens all the time, and is totally and perfectly LEGAL.

In fact, in early Tesla's the 7th VIN digit indicated what kind of on-board charger was installed at the factory (one or two), as well as if the car was supercharger enabled. But even Tesla sold upgrades from one on-board charger to two, as well as enabling supercharging, either (or both) of which would conflict with the VIN from the factory.
 
  • Informative
Reactions: SmartElectric

PowerBankT

Member
Oct 22, 2019
182
171
Florida
Someone doesn't understand jest.......

Obviously it's not illegal. But a VIN is a vehicle identifier. Traits that can be easily modified aren't descriptive by the VIN. An On-Board charger and supercharge eligibility aren't easily modified by third parties. Tesla, perhaps, but even then it's not an identifiable trait that's important to insurance / law enforcement. You're arguing with yourself over there.

You should be less serious. Relax my friend.
 

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top