Cyclone
Cyclonic Member ((.oO))
It definitely might be worth it for you to contact them using the chat system. That's where I have had the most luck. Yesterday I asked them over the chat system for information on how to initiate a refund (if I didn't have it by the end of this week), and it showed up on my car within 10 minutes of that conversation. They did get on my case saying that the '3 days' is supposed to be interpreted as 3 BUSINESS days... But it doesn't explicitly say that.
Saturday I called support and the guy “opened a ticket”. Monday I sent an email to [email protected] and I submitted a message through my Tesla account as well. This morning I emailed my local service center that replied “I do not see any notes in your M3 account. I will add in these details and push it over to our Diagnostic Technician for review. Hopefully we can resolve this remotely. If not, we have scheduling availability this week.”
I guess I might as well try chat as well