Interior front pax door seal

[sulrich70]

Worth a warranty claim on this? Thoughts?

 

[Hairyman]

Can’t hurt to ask. Send ‘em a photo in the service menu in the app - you’ll find out pretty fast. Not sure where you are, but I’ve had prompt responses from the Sydney service crew with stuff like this

 

[paulp]

But be mindful that service requests come back with a cost attached, so confirm its a no charge warranty before finalising

 

[Hairyman]

@paulp is quite correct.

Check the quote and query the cost if any. Sometimes they will send a quote for warranty stuff in error and if you query it then they remove the charge.

I have also had them call me back and get me to check something, then make a simple adjustment by myself which saved me replacing a part and a few hundred dollars.

 

[SpeedBird23]

Worth a warranty claim on this? Thoughts?

I have the same issue. SC stated that it is “within spec”. Frustrating!

 

[sulrich70]

I have a $46 estimate, I have accepted it however I will challenge it when done. This is a warranty issue and happy to call out statutory warranty if they say its not covered.

 

[sulrich70]

I have the same issue. SC stated that it is “within spec”. Frustrating!

It's a manufacturing or install defect. should not happen <1 year from receipt of delivery.

 

[cafz]

I have a $46 estimate, I have accepted it however I will challenge it when done.

There is a note after the estimate that says the charge doesn't apply if it's a warranty job. That's just how the system works.

 

[sulrich70]

yeah i know that - however it isn't specified if its warranty or not. hence the confusion

 

[paulp]

yeah i know that - however it isn't specified if its warranty or not. hence the confusion

Yes also normal. Its tesla communications at their finest.

 

[cafz]

It's more I think they don't actually know for sure until they see it.

 

[sulrich70]

I think it is a known issue, and they have a couple of pictures as well

 

[sulrich70]

Update- service tech turned up, manipulated the seal and foxed problem. He then informed me that the pax side strut on boot had a recall on a grommet and did that as well. Great service. No charge either.