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Is the insane lack of email responses/customer service I am experiencing common?
- Thread starter Guruguys
- Start date
Landshark70
Member
Tesla should start thinking of implementing the steward ownership model
Steward ownership philosophy begins with the premise that corporations have a role beyond generating profits. That at their core, companies can and should have a reason for being that is rooted in purpose and that serves a broad range of stakeholders, not just shareholders.
I received my Temp Tags and registration just now from NJ. That’s 15 days after taking delivery. The registration is good through the 28th of July which I hope is ample time for Tesla HQ to send me the certificate of origin which I’ll need for permanent registration in N.H. Now it’s time to take it for a spin, finally.
theganjaguru
Guru
Tesla is the worst. I still discourage people from buying their cars.
Ha! No, just a shareholder who has a hard time stomaching such a Kumbaya sentiment.
Landshark70
Member
Steward-owned companies have been proving for decades that they are as profitable as companies with traditional ownership structures. Scientific studies show that they are also significantly more long-term oriented.
Employees get better pay, are more loyal to the company. Steward-owned companies strenghten a decentralized economy.
And there it starts, the employees are the most valuable assets and not the share holders. At least long term.
Ive purchased five different cars in the last 11 years from four different dealerships. I've experienced service from three manufacturers/dealerships.
I can say there is a give and take care, you don't have to deal with the salesman and all those games which can be a big deal even when you know what you're doing at a dealership. That's a plus for Tesla. The problems that I have had with Tesla basically just put them on part with the regular dealership at that point with that trade off.
I service goes I have yet to find a service department with any of the dealerships that seem to be really good about returning phone calls, keeping me up to date on the status of my car repair etc. Particular Ford dealership that I did business with was really bad to the point to where I would have to show up in person and then amazingly the part that I had ordered just came in that day... Every single time I had service there. additionally it seems that other service departments always try to push extras on you that aren't even in the manufacturer warranty maintenance guidelines... you need to maintain this you need to do this for hundreds extra. they even still put stickers on your windshield saying the oil needs to be changed every 3,000 mi versus with a manufacturer recommends. I don't think Tesla does that with their service, they are not relying on the service department to bring in the kind of money that dealerships do to stay in business. This is also a plus for Tesla.
Tesla has a long way to go and figuring out the workflow on responding to what should be simple email responses, but other dealerships are not perfect either, not by a long shot.
My decision to buy another Tesla in the future well still have to be judged against other experiences on the whole.