Is the Server for the Tesla mobile app down?

[St☰v☰]

So I completely signed out on my phone and then back in and I'm in....

 

[Sakura]

All good now. Least they could have done is sent out a notification in advance of the maintenance.

 

[PACEMD]

You know how people use the phrase " I would give my right arm " - to get into a Tesla?

Amie DD is, however, a bit more future-forward than most, and made the ultimate buyers commitment by implanting a Tesla Model 3 valet card RFID chip in her hand.

Tesla quite literally gets under this woman's skin - MSPoweruser

Right, she is a true visionary, she saw the Teslapocalypse coming way before us mortals.........

 

[SCW-Greg]

News of this tomorrow will help sink the stock more. Time to get another share when it dips.

That’s not cool it breaks the BT key. They need to fix that. Makes no sense if you’re already authenticated and you have security on your phone access.

My Car has been working all day and evening with my phone/BT key. No issues.

 

[18_Mdl_P3D]

News of this tomorrow will help sink the stock more. Time to get another share when it dips.

That’s not cool it breaks the BT key. They need to fix that. Makes no sense if you’re already authenticated and you have security on your phone access.

At first I had to used my card to start the car, but now the BT seems to work in the app and the car starts as normal. None of the other functionality in the app works...it just keeps spinning showing the last update time of 10:14 AM CDT.

 

[tinm]

Can you imagine a fleet of one million Tesla robotaxis and this happens? Yikes.

I always felt that the lack of a keyfob for the Model 3 was begging for trouble.

 

[18_Mdl_P3D]

Logging out I found out myself once is not good. Don’t remember the circumstances but it ended up being a pain. Hope you have your card key. Do you have another driver with authorized phone key for when it goes back on line.

close the app. cycle the blue tooth. Mine too didn't start the car used my card key and the car worked fine. after that the BT connected the phone and the app shows the key as connected...nothing else in the app works.

 

[bradhs]

Can you imagine a fleet of one million Tesla robotaxis and this happens? Yikes.

I always felt that the lack of a keyfob for the Model 3 was begging for trouble.

We have a key card and our cars work over Bluetooth. No Internet required.

 

[Wyman]

My app has been down for 6 hours. Tried app and bluetooth restart to no avail.

 

[KWReid]

The whole API is down. My python script has also stopped working at 7:36pm Eastern

Yup. Exact time is 4:23pm West coast time. API response comes up with a REST code of 404 not found.
App on phone is working though when I tried it.

 

[EVRD]

5am EST and I'm still down for me.... Pretty annoyed that Tesla has yet to acknowledge it at all, let alone provide updates/instructions.

EDIT: And... now it's working 30 minutes later. No changes done on my part, just started working. Weird.

 

[Gwgan]

App working now

 

[atlg8or]

App working now

Still down for me. Closed app and rebooted iPhone but still not working on my phone or my wife's.

 

[boaterva]

Works fine here..... car and energy.... If it's not working now, probably time to log out and in.

 

[heritagesb]

Logout and log back in finally got mine working again.

 

[640k]

while i understand the need for app maintenance, Tesla should be doing a better job of 1. providing high-availability servers to prevent an extended outage and 2. alerting users that the app will be down for maintenance and to have their keycard nearby.

 

[sduck]

We don't know what actually happened - I doubt highly that it was "maintainance", I'm pretty sure they have some kind of backup plan for when that would happen. I would more suspect it was just some kind of dumb technical glitch, like a power failure, or possibly some variation of a hacker attack.

 

[SMAlset]

while i understand the need for app maintenance, Tesla should be doing a better job of 1. providing high-availability servers to prevent an extended outage and 2. alerting users that the app will be down for maintenance and to have their keycard nearby.

Tesla already tells you this in the manual.

“Caution: Remember to bring a key with you when you drive. Although you can drive Model 3 away from its key, you will be unable to power it back on after it powers off.”

And also Don’t Log Out of Your Account:

“Note: You must remain logged in to your Tesla Account to use your phone to access Model 3.”

 

[Chetanh]

Our app was down sometimes after 6pm EST yesterday and came back just before midnight. Yeah, and i learnt to never log out of the app when its down, otherwise you will not be able to use the phone for unlocking (even though the troubleshooting page says so)

 

[psteveo]

The app is still not working for me. It continues to try to load with the spinning circle but never does. Should I log out and back in at this point?