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My lift-gate had a very large gap on one side and tiny tiny gap on other, I swear it looked like it was rubbing on the side panel of the car. When going over bumps my trunk made thrashing sounds too. I had misalignments on all but one door. First SC said everything spec except the one door which was fine , they said was out of spec and "adjusted it"..and made it have a gap. Grrrrr. I took car to another SC and they said everything except one item was out of spec. The door other SC adjusted ws deemed out of spec too. Second SC sent car to body shop because SC said they did not have proper equipment to adjust lift gates. Body shop ended up fixing everything even the item that was supposedly in spec...I suspect to fix another gap they had to correct the "in spec" item. Good luck. It definitely is not easy to have the car sent to body shop. I think my trunk making horrible noises when traveling over bumps helped open up the possibility of having car sent to body shop.
Aligned. I always get annoyed with the debris left on the floor mats. Why don’t they use those “thank you” paper floor mats?Keep in mind if you take it in for noises, panel gaps, etc that other problems may crop up as a result of them addressing it. Up to you though if you feel it's unacceptable...it's your car.