Is this infotainment status normal in service menu?

[chwe]

I have been having occasional connectivity issues, so have been into the Service settings to run connectivity tests. I spotted in that the Infotainment Bank B says 'failing' and there is no install 'size' in the Infotainment Software page shown in the image below. Does anyone know if this is normal? Thanks!

 

[JIBYC]

Mine said the same this morning.

 

[Durzel]

If I had to guess each of those systems has redundant storage, and in that case of the Infotainment one it has failed - meaning there is no redundancy.

As to whether or not that’s a transient thing or not, or a bug, it’s hard to say. I’d assume it would throw an alert (hidden in service menu or visible on main UI) if it was a problem?

 

[drewpost]

The connectivity is an ongoing issue in the UK. My FIL and I are both experiencing it on our Model Ys and have filed support cases and had similar replies. FWIW, I don't think they're fobbing me off. It feels like something network/provisioning related vs a hardware defect with the car.

 

[chwe]

If I had to guess each of those systems has redundant storage, and in that case of the Infotainment one it has failed - meaning there is no redundancy.

As to whether or not that’s a transient thing or not, or a bug, it’s hard to say. I’d assume it would throw an alert (hidden in service menu or visible on main UI) if it was a problem?

That was what I was concerned about... However, if a couple of other people were able to check if they have the same on theirs then it would suggest it's meant to be like that... Anyone else able to check?

 

[chwe]

The connectivity is an ongoing issue in the UK. My FIL and I are both experiencing it on our Model Ys and have filed support cases and had similar replies. FWIW, I don't think they're fobbing me off. It feels like something network/provisioning related vs a hardware defect with the car.

View attachment 1000431

When I looked in my service menu earlier the eSim bit was greyed out. I ran a test on it from the menu and then it went green. Not driven it since though.

 

[Billbrown1982]

Mine seems normal

 

[chwe]

Mine seems normal

Thanks for checking.

My car has just done the latest update so I checked again and it's showing a second bank now for infotainment, so all good it seems...

 

[WllXM]

The connectivity is an ongoing issue in the UK. My FIL and I are both experiencing it on our Model Ys and have filed support cases and had similar replies. FWIW, I don't think they're fobbing me off. It feels like something network/provisioning related vs a hardware defect with the car.

View attachment 1000431

Thanks for this. Had a lot of connectivity issues in the past month or so. Didn't get around to open up a service request. Glad(?) to know that this is now appears to be a widespread issue and not something wrong with my car only...