I just received this email from Jeda this morning.
Firmware 2019.8.1+ update
Hi XXXXXX,
We have discovered that many of you have experienced problems with the front USB ports of your Tesla Model 3 and the Jeda Wireless Pad after updating your software to the version
2019.8.1 or above.
Our team has conducted extensive testing using the Jeda Wireless Pad and many other accessories that use USB cables. What we have seen is that when those accessories make use of the data wires inside a USB cable, the Tesla Model 3 resets or interrupts the power connection. This
happens with many wireless chargers,
battery packs and
other car accessories.
We haven't received an official response from Tesla to know if this may be a software issue or if the new software limits the front USBs to power only for non-storage connections.
One way or another, the solution is to replace the existing USB cable for a pair of USB cables that are charging only, which means they don't use the data wires. The Jeda Wireless Pad is the only wireless charger that uses
independent USB cables, meaning that to fix this issue, you just need to replace the cables. The Jeda Wireless Pad
will charge as fast as it always did and won't lose any power.
All units that haven't been delivered yet will come with the proper charger only cables. So If you are a V1 customer and are planning on upgrading your Jeda Wireless Pad to our 2nd gen during our Member Upgrade you don't need to worry about this. But if you already have your Jeda Wireless Pad and are experiencing this issue, the following are good and fast solutions to fix this issue. (Member Upgrade Program coming in April)
2ft USB cable from Mycablemart.com.
Buy now $0.75
3ft USB cable from Mycablemart.com.
Buy now $1
Portapower Charge Only Usb Cable from Amazon
Buy now $12
Portapower Data Blocker USB connector from Amazon
Buy now for $12 (not tested)
Some customers have also reported to us that using a USB hub or USB splitter fixes this issue. Although we can not guarantee that any USB splitter or USB hub will help, it is likely that the data connection is interrupted by those intermediate devices, delivering power only to the Jeda Wireless Pad.
- The Jeda team
Note: We have no affiliation nor take any benefit from Mycablemart.com, or Amazon, or any links mentioned in this email. We offer their services as a solution to help customers who are experiencing the mentioned issue.