Just took delivery of my new Model X 90D - Not At All Silky Smooth...

[rjdoc74]

We always see many issues with deliveries at the end of the quarter from the rush to get units out in time for the quarterly numbers.

Does that make it ok though?

 

[boelkers]

my paperwork process was like 2-3 signatures and about 5 minutes of my time.

i already knew more about my car than the delivery specialist and he knew it. i asked like 1 or 2 questions and left.

I knew a lot already as well, but I just wanted to go through all I possibly could. First electric car and it being so expensive.
My paperwork also took like 2 mins and 3 signatures. Paperwork portion was so much faster than any other car I've bought

 

[BestRadar]

Does that make it ok though?

Not at all.. I was one of those end of quarter users myself taking delivery December 29th. I took delivery with like 2 miles on the odometer so it was not really tested at all.

 

[outie]

Hmmm...why would you say that Tesla will likely not give me anything? If they choose to not offer me anything, they have no idea the situation they will be creating. I am a person of strong principles who also has spent the past two decades working full-time in various areas centered around customer service. I have been doing tremendous evangelizing for the Tesla brand now for months. Tesla does not want to mess with me. I am not the typical lazy American who just lets things slide...

-Andrew

Tesla is on the opposite side when it comes to strong principles. At least you got to drive your car for few hours after delivery. Mine went back to the shop to fix the FWD right on the lot when I was transferring the stuff to the brand new car. I didn't see my new car until 4 days later with their guy driving it to my home adding another 40 miles to the odometer.

What did I get? Nothing. 9 months later my car has been at the SC for the fourth time repairing the same issue. Welcome to the Tesla ownership! You will love your car!

 

[Uncle Paul]

My delivery, as balance to this post, was perhaps the best auto buying experience of my life. I picked it up at the factory, and took the tour. After the tour, we were taken into a delivery room, where 5 other Tesla's were all staged for their individual new owners.

It was great to see all the models together. We were able to contrast and compare what we had chosen, next to what others considered to be their own choices.

We were able to walk around the car, get into all the doors, frunk, trunk and back seats.

Delivery specialist went though three different areas. 1. The physical car, and it's operation. Plugging in to charge, operating the controls and display.
2. The paperwork for Tesla, DMV registration, options for carpool stickers, and a small goodie bag. They also had a small boutique where we could buy some Tesla branded merchandise.
3. A question and answer period, where he answered some of our main questions, but in addition he mentioned that the on the road familiarization with the car and it's systems would be steep, but also pretty short.

The biggest surprise was in how the car taught us most everything on our drive home to San Diego.

We punched in our home address, and the display laid out the most efficient route, where to stop for SuperCharging, how long to stay there, and how much battery range to expect when we got home. Our smart phone began to display prompts on how long till we had enough charge for the next stop, and when it was it close to full. The display told us about the restaurants around the charger, Wi-Fi availability and turn by turn directions.

It was really all so much simpler than we had expected, and it seemed that most everything we needed to learn, we learned on our own.

Compared to my last ICE purchase, I did not get greeted by my over eager salesperson, who did not have the paper work close to ready, sitting for an hour in the "Up Sell room" where they tried to increase my price, up my payments add a security system (already installed), sell me some prepaid oil changes, introduce me to the slick sales manager (who did nothing but grin in a menacing way). Try to sell me an expensive extended warranty (that magically got less expensive every time I said NO!. They tried to cram specialized paint coatings and interior protection into our contract, add in tire and wheel insurance etc.
Compared to this, the Tesla buying experience was a joyful experience.

 

[rjdoc74]

My delivery, as balance to this post, was perhaps the best auto buying experience of my life. I picked it up at the factory, and took the tour. After the tour, we were taken into a delivery room, where 5 other Tesla's were all staged for their individual new owners.

It was great to see all the models together. We were able to contrast and compare what we had chosen, next to what others considered to be their own choices.

We were able to walk around the car, get into all the doors, frunk, trunk and back seats.

Delivery specialist went though three different areas. 1. The physical car, and it's operation. Plugging in to charge, operating the controls and display.
2. The paperwork for Tesla, DMV registration, options for carpool stickers, and a small goodie bag. They also had a small boutique where we could buy some Tesla branded merchandise.
3. A question and answer period, where he answered some of our main questions, but in addition he mentioned that the on the road familiarization with the car and it's systems would be steep, but also pretty short.

The biggest surprise was in how the car taught us most everything on our drive home to San Diego.

We punched in our home address, and the display laid out the most efficient route, where to stop for SuperCharging, how long to stay there, and how much battery range to expect when we got home. Our smart phone began to display prompts on how long till we had enough charge for the next stop, and when it was it close to full. The display told us about the restaurants around the charger, Wi-Fi availability and turn by turn directions.

It was really all so much simpler than we had expected, and it seemed that most everything we needed to learn, we learned on our own.

Compared to my last ICE purchase, I did not get greeted by my over eager salesperson, who did not have the paper work close to ready, sitting for an hour in the "Up Sell room" where they tried to increase my price, up my payments add a security system (already installed), sell me some prepaid oil changes, introduce me to the slick sales manager (who did nothing but grin in a menacing way). Try to sell me an expensive extended warranty (that magically got less expensive every time I said NO!. They tried to cram specialized paint coatings and interior protection into our contract, add in tire and wheel insurance etc.
Compared to this, the Tesla buying experience was a joyful experience.

I am sorry and I don't mean to be rude, but what is the point of this post? Yeah, we all know Tesla is not a complete sh*t show and they do have their moments of brilliance. But IT IS NOT OK to delivery such badly made cars as OPs at VINs over 50,000!!!!

 

[Tdriver]

Why the great concern with getting some free stuff when all you want is prompt, courteous service to correct the issues.

 

[EV-lutioin]

Well, they usually give you a sweet loaner, which is really all you need if your car is being serviced. Sorry to hear about your issues, I have an early build MX and it sounds like I have had less issues than the recent builds.... kinda perplexing.

 

[oktane]

My delivery, as balance to this post, was perhaps the best auto buying experience of my life. I picked it up at the factory, and took the tour. After the tour, we were taken into a delivery room, where 5 other Tesla's were all staged for their individual new owners.

It was great to see all the models together. We were able to contrast and compare what we had chosen, next to what others considered to be their own choices.

We were able to walk around the car, get into all the doors, frunk, trunk and back seats.

Delivery specialist went though three different areas. 1. The physical car, and it's operation. Plugging in to charge, operating the controls and display.
2. The paperwork for Tesla, DMV registration, options for carpool stickers, and a small goodie bag. They also had a small boutique where we could buy some Tesla branded merchandise.
3. A question and answer period, where he answered some of our main questions, but in addition he mentioned that the on the road familiarization with the car and it's systems would be steep, but also pretty short.

The biggest surprise was in how the car taught us most everything on our drive home to San Diego.

We punched in our home address, and the display laid out the most efficient route, where to stop for SuperCharging, how long to stay there, and how much battery range to expect when we got home. Our smart phone began to display prompts on how long till we had enough charge for the next stop, and when it was it close to full. The display told us about the restaurants around the charger, Wi-Fi availability and turn by turn directions.

It was really all so much simpler than we had expected, and it seemed that most everything we needed to learn, we learned on our own.

Compared to my last ICE purchase, I did not get greeted by my over eager salesperson, who did not have the paper work close to ready, sitting for an hour in the "Up Sell room" where they tried to increase my price, up my payments add a security system (already installed), sell me some prepaid oil changes, introduce me to the slick sales manager (who did nothing but grin in a menacing way). Try to sell me an expensive extended warranty (that magically got less expensive every time I said NO!. They tried to cram specialized paint coatings and interior protection into our contract, add in tire and wheel insurance etc.
Compared to this, the Tesla buying experience was a joyful experience.

Good for you. I'd rather spend more time doing paperwork and have a car that is properly manufactured.

 

[Terthen]

Andrew, we are also in SD. Sorry to hear about your experience. We had the same issue with the 3rd row seat about 2 months into ownership. Seems like it's becoming a common problem, there's a separate thread about that here where a few of us have the issue. I wish Tesla could do something more about that for you, I mean imagine how upset we would be if we bought a used car, drove it off the lot, and it broke...would have thought we were swindled. Honestly at the point where you can't even make it home from taking delivery, that's when Tesla should back up Elon when he's told a few people "if you don't love it, we'll take it back". Anyhow I've been to the SD service center 4 times in the 6 months we've owned our MX60d, and I still love the car and am definitely getting a model 3... but it might be worth tracking how long repairs and all that takes on this car (lemon law)...

 

[TOBASH]

Hi everyone,

After designing my own brand new 90D Model X in the Design Studio on June 3rd, I took delivery of my new car (and first Tesla) yesterday evening here in San Diego. Unfortunately, while my Model X itself does have the 17.24.28 update, the experience during and, especially, following delivery was anything but silky smooth. Greg and Kiley, my Delivery Specialists, were great. That's not where the problems lied...

It all started fairly innocently early on during the delivery process when Greg folded down one of the 3rd row seats but couldn't get it to come back up (does Tesla make Viagra for their interior seating?). Μultiple service technicians attempted to fix the seat over the course of the next hour but to no avail. As such, they had to create a "Due Bill" for me so that I could bring the car back later and have them take a deeper dive into what is wrong with the seat. And, there I was, with my Delivery Checklist (from this forum--thank you everyone) thinking that the build quality must have gotten better by now and I didn't really need the list. Suffice it to say that, while I did not have time during my delivery yesterday to go through the entire checklist, you can bet that I will once I get my car back (yes, more on the end of that statement in a moment!)

Right after I signed my Due Bill, my husband very astutely notices that the window seal on the driver's door was broken. So, out came the Due Bill again to be amended...

All of this, however, pales in comparison to the penultimate of the evening... I proceeded to drive my car home (a distance of approximately 20 miles). When I was just about a quarter of mile from reaching home, I made a left-hand turn on a protected green. As I made the turn, my car went rumbly-rumbly and all of us in the car went gaspy-gaspy (yes, I am quite the fan of the Herbert that is Mel from Talking Tesla). My friend sitting next to me said that he thought that what we just experienced was Tesla's version of traction control engaging. Interesting thought, though, it was much stronger than any traction control I had ever experienced. After driving another 500 feet, the car went rumbly-rumbly once more and I proceeded to pull into a parking lot. As I pulled into the parking lot, the instrument display started flashing all sorts of messages and making all sorts of warning klaxons. I felt like I was on the bridge of the Enterprise following a surprise attack from the Borg. I then received a message that the front motor had stopped functioning. Silly me, with a "D" car, I thought that the car would be able to continue to limp along but, no, the rear motor wouldn't turn at all either. So, there I was, in the roadway of a busy shopping center, right at a 4-way stop, I was stuckity-stuckity. A call to Tesla Roadside Assistance and about 45 minutes later, there I was watching my gorgeous new car get towed away from me just a couple of hours after I first got to lay eyes on her. I had no idea that this new girl would be such a tease...

So, I eagerly await the call from my Service Advisor today letting me know how things are going and when I am going to get my baby back.

While I am taking all of this in stride, I can't help but wonder, after spending ~$120k (my car is loaded with all options that a 90D could have) on this vehicle and having the experience described above, that Tesla owes me something. I think I am going to demand a full set (and I do mean FULL) of All-Weather floor mats given all of the above. I think that is a very small price for Tesla to pay for what I went through.

Your thoughts?

-Andrew

REMEMBER THE LOCAL LEMON LAWS!!!!!!

I would claim 3 major issues in first day and ABANDON THE CAR BACK TO TESLA!

Your car has bad Jous Jous.

Get another one.

MHO...YMMV

T

[EDIT - I got the 60/40 rear seat NON-ELECTRIC. Works great! I avoided the rear electric seats like The Plague. I wanted functional rear seats to allow me the use of an SUV like, well... A Sport Utility Vehicle. I only have 2 kids that I am aware of, so I don't need seating for 6 or 7 or 8. I love the fold down seats!]

 

[jlarmstr]

Hi everyone,

Your thoughts?

-Andrew

After all that, I would simply ask them to delivery me a different car. I would have no confidence in that at this point...

 

[DrComputer]

The sound you are describing and the error you received seems like it might be a failed 1/2 shaft on the front motor. Unfortunately, this is more common than it should be. Another one of our TeslaClubLA members had the exact same problem shortly after delivery. It's a simple fix and shouldn't happen, but sometimes problems aren't detected until delivery. I'm sure your delivery specialist will do their best to make you happy but that could just mean getting your car fixed in a timely manner and keeping you informed of the progress. That is, by most accounts, good customer service. It always surprises me when people expect more. Why isn't fixing a problem, being courteous, keeping you informed and apologizing for the situation good enough?

 

[cwerdna]

Would be good to know what the final outcome is and what they do to repair your loss of propulsion.

 

[oktane]

Not a bad idea, lemon law the car if not fixed right the first time. I've never done it though so see the specific requirements.

 

[fwgmills]

End of quarter inventory.

 

[Fingerz]

I ordered my P100D on February 13th and still don’t have my car. It’s been at the port here in Dubai for three weeks waiting for a replacement battery pack. I’ve been given a loaner Model S 90D, so I’m ok for now. I’d rather get a working car than go through what the OP described. There are several other MX P100D buyers here in the same boat as me.

 

[Peteybabes]

I ordered my P100D on February 13th and still don’t have my car. It’s been at the port here in Dubai for three weeks waiting for a replacement battery pack. I’ve been given a loaner Model S 90D, so I’m ok for now. I’d rather get a working car than go through what the OP described. There are several other MX P100D buyers here in the same boat as me.

wow, what's wrong with the Dubai 100KW battery packs?

 

[dreamwave6]

Sorry everyone. i have been super busy with work, traveling and moving. I received my car back from Tesla a week ago. The problem turned out to be a faulty sensor in the rear drive unit. It was a voltage sensor. As such, for safety reasons, both the front and rear drive units stopped functioning which makes complete sense.

As for Tesla taking care of me, I will leave it at this. I am a throughly satisfied customer and I am extremely impressed with the Tesla Service Center crew here in San Diego!!!

Thanks!

Andrew

 

[outie]

My delivery, as balance to this post, was perhaps the best auto buying experience of my life. I picked it up at the factory, and took the tour. After the tour, we were taken into a delivery room, where 5 other Tesla's were all staged for their individual new owners.

It was great to see all the models together. We were able to contrast and compare what we had chosen, next to what others considered to be their own choices.

We were able to walk around the car, get into all the doors, frunk, trunk and back seats.

Delivery specialist went though three different areas. 1. The physical car, and it's operation. Plugging in to charge, operating the controls and display.
2. The paperwork for Tesla, DMV registration, options for carpool stickers, and a small goodie bag. They also had a small boutique where we could buy some Tesla branded merchandise.
3. A question and answer period, where he answered some of our main questions, but in addition he mentioned that the on the road familiarization with the car and it's systems would be steep, but also pretty short.

The biggest surprise was in how the car taught us most everything on our drive home to San Diego.

We punched in our home address, and the display laid out the most efficient route, where to stop for SuperCharging, how long to stay there, and how much battery range to expect when we got home. Our smart phone began to display prompts on how long till we had enough charge for the next stop, and when it was it close to full. The display told us about the restaurants around the charger, Wi-Fi availability and turn by turn directions.

It was really all so much simpler than we had expected, and it seemed that most everything we needed to learn, we learned on our own.

Compared to my last ICE purchase, I did not get greeted by my over eager salesperson, who did not have the paper work close to ready, sitting for an hour in the "Up Sell room" where they tried to increase my price, up my payments add a security system (already installed), sell me some prepaid oil changes, introduce me to the slick sales manager (who did nothing but grin in a menacing way). Try to sell me an expensive extended warranty (that magically got less expensive every time I said NO!. They tried to cram specialized paint coatings and interior protection into our contract, add in tire and wheel insurance etc.
Compared to this, the Tesla buying experience was a joyful experience.

Getting a BMW with European delivery was the best delivery experience I've had in my life. I've done it twice and it's not likely to happen again in the future. Tesla does not even come remotely close.