Key No Longer Inside - Car Will Not Restart

[Gas Guzzler]

Key No Longer Inside - Car Will Not Restart. Anyone else getting this error message? Happens almost every time I get in the car and hit the pedal to start the car. Key fob is always in my pocket.

 

[swesson]

Yes. I get it from time to time since the last software update.

 

[patrick40363]

Something in your pocket is usually blocking the signal. Happens to me a lot.

 

[Zythryn]

A smart phone will interfere with the signal.

 

[loganintx]

Are you wearing your Faraday pants?

 

[AnOutsider]

Happens to us just about every time we hop in. Freaked me out at first since I didn't notice it until I got to the Post Office and was about to get out.

 

[Gas Guzzler]

This started to occur only after the last update. They might have done something to the range of the key fob? The doors don't unlock until I'm right against it. Often times, I have to press the handles more than once to open the doors now.

 

[SolarRoof]

Yes, same for me since last update. Hope they can fix asap.

 

[RDoc]

I've noticed the reluctance to open the doors as well, and I've gotten the key message too. Not good.

 

[ohmman]

My SC just installed this version on the X (just got the update on my phone). I would have asked them to hold off had I read this thread ahead of time! Oh well, it's always fun to be part of a club, even if it's the "locked out club".

 

[drewmcmanus]

Yup. Same thing since the software update yesterday.

 

[GottaGetRidOfICE]

Me too. I took an extra key fob and batteries with me, just in case, but it appears to have been caused by a software bug rather than a real fob issue (based on the sudden prevalence).

 

[neverdone]

same thing for me today. I have not seen this before.

 

[drewmcmanus]

Is there an official place to report software bugs like this to Tesla? Or do we just hope they see it here?

 

[ohmman]

Is there an official place to report software bugs like this to Tesla? Or do we just hope they see it here?

You can hold down the voice command button and say "Report <your bug report>" and it will get to Tesla. Or, if you prefer a more traditional method, you can email [email protected].

 

[SolarRoof]

Also, the car does not recognize the key at all as I approach - I cannot unplug the charger without opening the driver door first to activate the key recognition. Even so, it still says "key not detected" as I put it in gear.

 

[loganintx]

And it's NOT a dead battery?

 

[Travelguy]

All the time .... my X was at the SC and they said they couldn't reproduce the problem yet it happened again in my parking lot when the X was delivered back from the SC. Putting the fob in the upholder and waiting about 30 seconds usually fixes the issue but it's annoying - hope I never have to make a fast getaway....

 

[FroglegsX2015]

I just got my X 4 days ago and the new download that night. I called Tesla service when this appeared as I tried to leave work. They said to try a new battery. Had a co-worker take me down the street to buy some batteries. Still didn't work, but I pressed the accelerator and it worked. Whew! happens every time. I'll talk to them thur for my due bill stuff.

 

[FalcnX]

You can hold down the voice command button and say "Report <your bug report>" and it will get to Tesla. Or, if you prefer a more traditional method, you can email [email protected].

Thanks, ohmman for the email link and info on submitting bug report. Submitted today and had response that the problem is being forwarded to local SC.