About an hour ago my phone rang. Caller ID indicated the call was from Fremont, California, so I thought I should answer it thinking that maybe it was Tesla. It was HQ for service calling. The caller indicated that he was one of a team of three at Tesla service monitoring progress on repairs to my car after I got rear ended at a stop light by a clueless driver. They've already had a number of conversations with SDR, the local Maryland shop that's doing the work, and as SDR is not yet an licensed Tesla Shop (application is pending), arranged for the structural repair work to be done at one of the three Tesla licensed shops in Maryland. They wanted me to know that they have my back and told me to call if I had any questions or concerns as the repair work on my car progresses. He also said they they will try to be sure the necessary parts are provided as expeditiously as possible. What other company would provide this kind of care and service? In my long experience there have been none. You've got to love it. I've always tried to deal with the company and its personnel fairly, modestly, and politely. I guest what goes around comes around.