Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Model 3 front suspension clunking

With 127,000km on the car, hubby and I took a road trip to Julian, California the other day, and noticed a squeak - very loud and noticeable - coming from the right front of the car. A quick check on the 'net, and we found this discussion. I submitted a repair request via the app, and - I swear it's true - within 1 hour I received emails changing the dates from (1) March 23 to (2) Feb 16 to (3) February 7 (yesterday; two days after the problem started). We took the car in yesterday morning; they waived the $210 diagnostic fee and replaced the upper control arm at essentially for nothing more than the cost of labor. Very impressed with Tesla! I had to have the RDU replaced at 75,000km 20 months ago under warranty. Must admit I've nothing but great things to say about their service or responsiveness. The car is driving perfectly and that horrid squeak is now gone.
 
I've had my appointment with the Master Tech. Really nice individual who clearly wants to do more - but seems unable to as there isn't a current fix. His words were:

  • My vehicle is noisy on both passenger and drivers side. He's experienced this noise before in a handful of cars (I also believed he referred to your vehicle @SiEV75 ).
  • All Model 3's exhibit this noise but on the whole to a lesser extent. Some vehicles are noisy on just the drivers side, others on the passenger - and in some cases both. They know this as they've isolated the noise to be coming from the shock absorbers using chassis ears. On someone else's Model 3 that is experiencing the same they changed the shock absorbers and surrounding components but this did not reduce the noise levels. Even their demo car at Cardiff exhibits the same noise as my car, although not quite as loud.
Because all Model 3s make this noise to some extent they aren't treating this as a warrant-able issue - yet anyways. If a fix or a revision to the parts is ever issued I imagine they won't have a problem revisiting this in the future.

Unfortunately it doesn't look like there's much else that can be done, at least from myself. I've asked for the issue to be formally acknowledged in writing even if the letter is to be heavily wordsmithed as to not expose Tesla to a liability, that quite frankly I think they should own. The Master Tech is hopeful that if/as more people come forward with this complaint it'll shine a spot light on the problem. I've also had assurances from the Cardiff Service Team that they'll schedule semi-regular contact with me on the progress of this matter, even if it's a nil response.
Great update, thanks for keeping us all in the loop!

I've got the same sound on mine - 2021 LR AWD with 19's. Only hear it from the drivers side (might be passenger too but i'm never in that seat), whilst going over speed bumps at a pace quicker than a snails. I've driven a lot of Model 3's and have heard it on a few, but definitely not the majority of them. Have torque checked a few components and ensured nothing is hanging off, so far the consensus is the same as yours, a characteristic of the front suspension. I do hope a fix comes out, whether it be a revised component, but for now i'm content that the car is safe to drive and it doesn't affect it past increased NVH.

I'll be following this thread incase there is any update!
 
  • Like
Reactions: dsc888
When I had my noises, I needed both lubrication and a new strut.

If not suggested, this is a maintence item that is not frequently discussed today, but common in the past (even used to be grease fittings for the job):
Lubricate your suspension joints by way of injecting lithium grease with a grease gun and a grease injecting needle. Easy and cheap. Priming the gun properly was the hardest part.
You should also lubricate hard suspension components that touch metals with spray lithium lube; the sway bar bushings, for example.
After applying lubrication, I would do the following:
Clean up the excess lubrication.
Apply AT-205 re-seal to rubber suspension components; pour, brush, or spray.
If the noise is present on one side, but not able to be duplucated on another corner, my first guess would be a strut needing replacement.
Best of luck!
During this process you can visually inspect for worn and cracked suspenion rubber. With assistance and proper mechanical technique, you can lift and lower suspensiin corners while the rest of the vehicle remains static; this activity will put you closer to the noise source, and you may be able to more effectively diagnose what the issue is.
 
Last edited:
I'm having my car put up on the ramps at my local independent next week just so I can see for myself there's nothing glaringly wrong. Not that I think Tesla is incompetent - I just prefer to see these things for myself!

Might even take it for a drive with the drop links removed as that's an easy way to isolate one suspension component without having to mess around with alignment.
 
  • Like
Reactions: superflyrolla
I've had my appointment with the Master Tech. Really nice individual who clearly wants to do more - but seems unable to as there isn't a current fix. His words were:

  • My vehicle is noisy on both passenger and drivers side. He's experienced this noise before in a handful of cars (I also believed he referred to your vehicle @SiEV75 ).
  • All Model 3's exhibit this noise but on the whole to a lesser extent. Some vehicles are noisy on just the drivers side, others on the passenger - and in some cases both. They know this as they've isolated the noise to be coming from the shock absorbers using chassis ears. On someone else's Model 3 that is experiencing the same they changed the shock absorbers and surrounding components but this did not reduce the noise levels. Even their demo car at Cardiff exhibits the same noise as my car, although not quite as loud.
Because all Model 3s make this noise to some extent they aren't treating this as a warrant-able issue - yet anyways. If a fix or a revision to the parts is ever issued I imagine they won't have a problem revisiting this in the future.

Unfortunately it doesn't look like there's much else that can be done, at least from myself. I've asked for the issue to be formally acknowledged in writing even if the letter is to be heavily wordsmithed as to not expose Tesla to a liability, that quite frankly I think they should own. The Master Tech is hopeful that if/as more people come forward with this complaint it'll shine a spot light on the problem. I've also had assurances from the Cardiff Service Team that they'll schedule semi-regular contact with me on the progress of this matter, even if it's a nil response.
Hi,

I have had some progress with tesla, i will update after next week, i do not want to say too much until they have carried out what has been promised but i will update you all next week if they sort it for me.
 
Hi,

I have had some progress with tesla, i will update after next week, i do not want to say too much until they have carried out what has been promised but i will update you all next week if they sort it for me.

Thanks for keeping in touch! Please do, it's nice to see they're still engaging - or have you needed to pester them constantly?

I had my car up on the ramps yesterday at my friendly independant and to be fair - everything looks rock solid. I can see why Tesla are scratching their heads somewhat. Genuinly couldn't find anything that looked even slightly loose or had any play and I neither me or the garage were keen to start stripping down the suspension when it looked in perfect condition.
 
I've had my car since September and it feels a lot worse in the past month then it did in the initial 5. At the start I thought it was just an issue with the cold or snow. Maybe the road was getting more bumps and pits due to the cold weather. Maybe my tires being low was an issue (they dropped to about 34 PSI when it got near 0F). But even with the tires properly inflated I'm feeling every single bump and I'm getting thrown around a lot on my way to work. I'm probably going to set an appointment today and have them look at it. Hopefully they can figure it out. Otherwise I might just buy some comfort coilovers
 
Tesla SC had my car for a week , they claim they swapped every front suspension component and its no different. losing the will to live. No sign of a resolution as yet.

Tesla had my car from a Tuesday to Friday the week after, thats 8 working days, They also said they swapped and tried alot of front suspension components and ended up saying its from the shock absorber (so accordig to them, its normal that one shock absorber has this noise, but not the other, makes no sense). Did not want to argue with them, and frankly at that time its not more they could do, but i hope this get sorted out one day - gonna drive straight to the service center if anyone figure this out.
 
Tesla had my car from a Tuesday to Friday the week after, thats 8 working days, They also said they swapped and tried alot of front suspension components and ended up saying its from the shock absorber (so accordig to them, its normal that one shock absorber has this noise, but not the other, makes no sense). Did not want to argue with them, and frankly at that time its not more they could do, but i hope this get sorted out one day - gonna drive straight to the service center if anyone figure this out.
If that’s the case (strut), Mountain Pass Performance will be getting a phone call from me.
 
My brand new M3LR, delivered last week (I'm in The Netherlands), also has this clunky sound from the front left suspension when I hit a speed bump or pothole. Mobile service told me it was a characteristic of the car, after spending about an hour on making sure nothing was loose and all nuts and bolts were in place. I'm pretty confident the car is safe to drive, it just doesn't feel right that my (privately owned and paid) brand new car makes the same noise as one of the old 300k+ km's Volvo's I owned in the past. Hope Tesla finds a fix somehow soon.
 
  • Like
Reactions: Maric

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top