Tholland
Plaid/Black&ebony/21in wheels/OD- 5/31/21
I can give you maybe they are at the very end of the severe growth stage. but customer service starts with just setting the correct expectation from the beginning. and at least attempting to be respectful to be and their time. I can agree that Amazon customer service wasn't the best either and it has come full circle. but it did come a time where they had to look at themselves and say hey, we have to do better. its not kid time anymore. but we can agree. Tesla is now at that point where they need to grow up and get serious.you are right. We love Tesla, and we need enable this behavior .
they do have a lot of room to grow, as most companies that are in the growth stage do. The problem is that they have so much attention which is fueling their growth faster than they can adapt their customer service. They will get there.
Apple, Amazon, the major players all had customer service issues back in the day. Look where they are at. Tesla will get there or else they will become like the big three - ordinary car manufacturers.