Guys. This is a real story of my experience with Customer Service from the Tesla factory delivery today. Don't get me wrong. I still believe Elon and his company do make great products and making improvements to humankind.
(I placed my online order on 7/6/21, Finance offer 2.50% accepted with Chase, plus trade-in my 2020 Civic Si(offer $24500.00, accepted on 8/16/2021).
8/31/2021- Morning. I had received a call from Tesla factory delivery about the delivery will be on 9/2/2021 and asked my preference to pick up in the morning or afternoon. I choose the afternoon and confirm the document needs and the trade-in process. Great news, happy boy for the rest of the day.
8/31/2021- Evening Tesla calls again. They state that the title status is unclear. They can't take my trade-in. Then I made calls to the current loan institution to find out what's going on. However, it is an east coast bank. Not able to do anything until the next day 6 am.
9/1/2021 - Morning. I called the bank, got the evidence of the DMV document, and sent it toTesla to keep the same delivery schedule.
9/1/2021- 11 am Tesla return my call; they claim that they can't take my trade-in, the car title still unclear, and I said I have to make some phone calls to find out whats was going on. That Customer service lady was fuxking pushing and pushing like, "you can't hold or reschedule the delivery, once you hold, you will back to the line for the next delivery batch. . Then she keeps saying either pay the final with cash or sell my car somewhere else, and never give me a minute to find out what the hell is going on. She did really made me angry on the phone, what a bitxh!!
Then I asked her why Tesla just telling me they can't take the trade-in at the last minute, why not 2 months or 2 weeks ago? The offer was accepted. And I had 2 month waited. She replies I didn't expect the title is unclear from your current loan institution. Then she fuxking push again, "so will you pay the remaining amount with cash or check payment to keep the schedule, or we can't hold the call for too long."
Then I decided to go back to the line and wait for the next delivery until my bank figure out what's going with my title status.
Sorry for the long story guys, the customer service from Tesla I had an experience today just messed up my mood. I guess I m overestimated the talent and the level of customer service that Tesla had.
For any future Tesla owner, if planning to do a trade-in, please confirm the document by yourself. These intelligent Customer Service agents or Loan officers are clicking machines. They don't even look at the terms and conditions until the last minute. Good luck Guys.
