Since April 25th when I received my VIN, I've been in the same holding pattern of a 5 day window. Here's what I've learned via my near daily calls to the SA team:
1. They have a lot more info than they are willing to divulge. Be pleasant with them and you might get some extra crumbs to hold you over until delivery day.
2. Sooooo many different responses.
-Once I was able to confirm that my car had arrived at its final destination on the 26th they told me it needed an inspection and would just be a couple of days.
-Couple days later I was informed that there is a staffing shortage there and that they are closed Sun/Mon as a result. All of the staff shortage is in the
service dept where all this pre-delivery inspection, corrections, or adding back in of missing components is done. Considering applying for a job to speed this up now.
-About a week later I was told that it actually needed a software update, which they would not permit me to do myself when I asked.
-I visited the dealership (or whatever it's called) a couple days ago and the lot was FULL of cars,
I'm sorry I didn't think to look closer at any of the vehicles for any charging port or headlight issues (I just learned of both these today) but I did notice that most of them were brand new cars without license plates on them. The service center way in the back seemed to be humming along, but inside the showroom it was just a single SA sitting in this giant room by himself.
-On this visit, the SA (Frank) told me that the software update is a regulatory thing and is technically considered a recall, but people who already have cars will get theirs OTA but cars that haven't been delivered must be updated by Tesla before they can be delivered. I believe he said the specific issue was with the modem firmware, but now I am second-guessing myself as I spent the entire hour bus ride back to Seattle searching the web for a recall that fit the description.
3. My car was "born" on 4/22 but I got my VIN on 4/25 and it arrived at the dealership a day after that. The rep also confirmed the Ryzen chip for me (should be everyone now) but didn't know about the headlights so I just text the number instead. Still waiting for that response. This rep also said it was a combination of everything listed above causing the delays but maintained that it was just the software update that mine needed.
4. One of the times I called in, it asked me to type my zip code to verify before I spoke with anyone and the rep on that day was actually in my city, so that was odd.
5. In case no one noticed, you don't really have an assigned SA. They spoof a number into your local area code but if you text it, it is exactly the same as calling in and waiting for the next available person to help you. From the same phone number, I have received texts from the person who took my reservation, a phone rep and also the dude Frank from the other location where my car is waiting more patiently than I am.
Hope this helps in some way
