Long time lurker, first time poster.
I ordered my MSM on black M3, aero, no FSD on 3/18/22. As most everyone else, I had a number of date changes over the past several weeks. About a month ago, I called the local store as my
delivery window kept closing in on a vacation we had planned and I wanted to try and get ahead of the game when it came to the delivery date (June 23-July 7). After some time on the phone with the local customer experience manager, I made my way on a “short list” of customers who were willing to take delivery earlier for a car that was not the exact specs of what was ordered. Fast forward another 3-4 weeks and I followed up with a phone call to check in on the status of my order and if there was any potential for acceptance of previously rejected cars, etc but was not able to speak with anyone at that time. I received a call back from the same manager I spoke with about a month earlier, within 12 hours of my phone call. We rehashed the same details from a month earlier with no headway made at that time.
Fast forward about 5 days, I received a phone call from the local branch that there was a car available, but not quite what we ordered. It was a LR white on white with the 19” sport wheels. After talking with my wife, we decided to go up the next day (today, 6/12/22) to look at the car (vin # 232XXX). Everything was perfect on it from a body panel/fitment perspective. It came with the matrix lights, double pane windows, and the amd ryzen chipset. After some discussion, we ended up accepting delivery of this M3 and let our reservation go. Most everything was smooth with the exception of the car was missing key cards. The customer service agent helping us out quickly swooped up a new set of key cards and sent the car to service to be reprogrammed. It was at this point that things went a little awry. Apparently, the diagnostic port on the car was damaged in production or at the facility, and required some sort of repair/replacement before new keys could be programmed. After more than an hour, it was discovered that the key cards weren’t actually lost, but just mislabeled, however, the damage was already done. It took them quite awhile to repair the vehicle diagnostic port and ensure the cards were paired before we could officially take delivery of the vehicle. Not the experience we were hoping for, but at least we got our car a few weeks early.
No idea why the car was rejected initially, or why it took so long for it to be offered up to the next customer in line.
Overall, our delivery experience wasn’t the best, but we love the car so far