Diel11
Member
Sorry to hear about this. I ordered the same day as you, received my VIN the same day as you. I was supposed to receive the car today, got a text saying they were inspecting the car and it was going to take another 2 days. So delivery is now scheduled for the 9th. Problem is, I work really close to the Tesla center and I found my car there on 6/2. Stopped by today, it was ready to go but no delivery for some reason. I can tell the PDI has been done because all the stickers were removed and the registration paperwork is in the vehicle. But for some reason, they prefer lying about the car being inspected when it's already done. I spoke to one of the mechanics and they said it was done first thing this morning. If they just told the truth everything would be fine. Oh well, hopefully they won't have to make up stuff on the 9th. Pretty bad when the service I got from Ford when I bought my GT500 was 100 times better.Ordered a M3P on 4/25. Delivery dates were changing every day until finally I received a VIN on 6/1. I paid off the balance in full and awaited a delivery appointment in Scottsdale.
Car arrived on 6/4 in Scottsdale, but the first available appointment was today (6/7). I received a voice mail a few hours before pickup that the car was damaged in transport and a new car needed to be ordered (apparently nothing minor that can be easily fixed). I cannot directly call the delivery center to learn more. I called Tesla’s customer service (40 mins on hold) and nobody could advise me on the next steps.
I was worried about making the transition from BMW (currently have an M4) to Tesla. I now question my decision. I have asked Tesla to refund my money since they don’t have a clue when I will get a car. I am being offered nothing for the inconvenience. This is not a luxury brand from a sales and service perspective.
My plan is to sleep on the next step since I don’t want to overreact. It’s just I hear the horror stories about service, quality, and now I can confirm there is some truth to it. Is my story unique or have others experienced something similar?