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Model S Delivery Issues and Communication Concerns

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Well, I'll add to the discussion then :)

Since I've been maintaining the delivery spreadsheet and generally watch these and the TM forums for updates like a hawk, I've gotten a pretty good handle on delivery data. What I can say is I've seen a notable drop in new delivery range reports this week. I've seen 8 new ones since Monday, but they were all bunched up on Monday (with a few on Wednesday). I've also seen a couple reports of people having their ranges pushed back 1-2 weeks.

My assessment: There's been another part shortage/delay, and it appears to either be a common part for the car or one of the more popular items. This is causing a serious delay for them, which is unfortunate, but not entirely unexpected. Things happen.

Nonetheless, I'm still positive on my estimation of them completing production of signatures by the end of the month. Elon claimed 359 cars *delivered to customers* last month, so that's about 300 sigs, with 700 left to go. A conservative ramp was 100+150+200+250 per week for this month. That's the 700 extra cars to complete the Sig production. Given they've claimed to be in a steep ramp and were already doing over 100 bodies a week at the end of last month, I would expect the reality being 150+200+250+300, giving us another 200 cars being built this month. A really optimistic ramp would be 150+200+300+400 for an extra 350 cars this month. I think that may be pushing the bounds of reality, though.

Also, there may be a few straggler Sigs or R/P's that get started before the Sig lineup completes, but Tesla has tried to relay that they are entirely focused on getting the Sigs done first. That means the R's and P's that have seen delivery ranges should expect to see their cars at the end of those ranges. Delivery seems to take about 2 weeks after the completion of production and testing. Then, if they are at 300-400 cars per week for the rest of the year, we're looking at 2700-3600 R/P's produced this year.

We'll see what news next week brings. There are a *ton* of people with 10/5-10/19 ranges, so we'll see how many of those they actually hit. We saw some pictures outside the Tesla plant of 6 vehicles waiting to be sent, plus many photos of trucks with multiple vehicles in them. They're certainly getting out there in significant numbers. Hopefully, GeorgeB or Elon will provide another blog update or forum post soon to keep us satisfied.
 
I was just notified (in response to MY email - yet again) that my delivery is delayed due to unspecified supplier issues. Now estimated very late October from a window of mid October. It is immensely frustrating that nobody at HQ seems to get the idea that their lack of reaching out in a timely way is not just annoying, but can be costly - as my current car is being shipped off tomorrow and I will now be without vehicle for longer than expected - which means paying for rentals, being forced to rent and return vehicles at airports on multiple days, etc. Tesla has really dropped the customer service ball here - I don't blame them for delays, but everyone right up to the top should be embarrassed by the lack of timely communications to long-time reservation holders (in my case, almost three years) which might have allowed for some change in plans.

Sig 92.
 
I am assuming delivery of my will be in November at this point. Not even confident it will be the first week of November considering the delivery accross country. I have/had the same delivery window as Charged_Up of 10/12 to 10/26 and VIN 510 to his 506. Also eventhough I am in Atlanta, Brandon is still my Delivery Specialist. I figure delivery will be about 2 weeks after they ask for payment since the earliest they could now ask for payment is the 15th, I figure the best I could do is October 29th and from what I am hearing that possibility seems remote.
 
... (snipped bad news re: 1-2 week delay) ...
I had been given a delivery window of October 7-21 for Sig 731 (Sig Red, Perf, Lacewood, Pano roof, Child seats). While it's disappointing to hear about the delay, I appreciated his prompt response and his directness.
Same window and config for me. So I expect the same bad news. Thanks to you for keeping me updated.
 
Tesla Delivery Obfuscation Specialist said:
I wanted to inform you that unfortunately we have announced a delay in our production line of 1 to 2 weeks. I have checked your delivery window and it has remains at Oct 19th to Nov 2rd. We still have to take this delay into consideration and at this time can’t commit to a specific delivery date.
Okay, so there is a 1 to 2 week delay.

But my delivery window starting in 7 days remains the same.

And yet they can't commit to a date.

Given that I'm on the east coast, unless my vehicle was already completed and about to be loaded onto a truck, they would likely be unable to get anywhere close to the start of the delivery window.

Just hoping it gets here before Veteran's Day, was hoping to have it when some out of town friends visit.
 
From what I'm told, an improvement in quantity and quality of communication for reservation holders (especially sigs right now) is imminent. I expect we'll see the fruits of Tesla taking the communication feedback to heart very soon. Hang in there!
 
From what I'm told, an improvement in quantity and quality of communication for reservation holders (especially sigs right now) is imminent. I expect we'll see the fruits of Tesla taking the communication feedback to heart very soon. Hang in there!
I certainly hope that's true..Sigs esp., but those of use who've been waiting since day 1 as well. Even my patience is wearing thin.
 
Just got an update from my Delivery Specialist:


"Currently your Model S estimated delivery window along with all other customers has been extended two (2) weeks. This is a more accurate delivery window, and I hope you can take advantage of this time to make sure your home is prepared for charging your Model S.

I will contact you as your delivery date draws closer."


BUMMER!


SigPerf #229, VIN 518
 
Just got an update from my Delivery Specialist:


"Currently your Model S estimated delivery window along with all other customers has been extended two (2) weeks. This is a more accurate delivery window, and I hope you can take advantage of this time to make sure your home is prepared for charging your Model S.

I will contact you as your delivery date draws closer."


BUMMER!


SigPerf #229, VIN 518
 
Just got an update from my Delivery Specialist:


"Currently your Model S estimated delivery window along with all other customers has been extended two (2) weeks. This is a more accurate delivery window, and I hope you can take advantage of this time to make sure your home is prepared for charging your Model S.

I will contact you as your delivery date draws closer."


BUMMER!


SigPerf #229, VIN 518

This is very disappointing. I hope this gets resolved quickly or I am very concerned that Tesla may fail. In the big scheme of things a few weeks is not a big deal but it feels like there is a two month delay. two months ago signed my MVPA with a Nov/Dec delivery. Now it is most likely Jan/Feb at best. P3446
 
I'm in the same range as Charged_Up and Sparrow. If there indeed is a delay causing delivery windows to be pushed back as has been reported, Tesla needs to reach out to the people that are affected. Tesla shouldn't wait until a customer inquires about the status of their car. It can't keep telling customers the cars will be delivered in a certain window and then change the window without having the courtesy of Tesla taking the initiative to inform the customer. Delivery has been delayed multiple times now. This behavior is getting beyond annoying. Tesla's credibility is disappearing every time it sets up a delivery expectation only to fail to deliver. It is especially disappointing to me, since I feel like Tesla has pretty much overpromised/underdelivered to the Sig reservation holders in many different ways, and it doesn't even seem as if it cares.
 
[...] If there indeed is a delay causing delivery windows to be pushed back as has been reported [...]

"If" ? It has been clearly communicated here on the forum that there is a "two (2)" week delay for all windows. That info is just a day or two old, and we also heard that Tesla is preparing communication of such info.

Besides, in general, for a new car, of a new kind, from a new car company, or in any similar situation, I'd be prepared for delays of several months, in the first place. At least as a possibility.
 
"If" ? It has been clearly communicated here on the forum that there is a "two (2)" week delay for all windows. That info is just a day or two old, and we also heard that Tesla is preparing communication of such info.

Besides, in general, for a new car, of a new kind, from a new car company, or in any similar situation, I'd be prepared for delays of several months, in the first place. At least as a possibility.

When this information is shared and it is second hand knowlege it is has to scrutinized. If the source was a delivery specialist on the road I'd consider it second hand. Especially since we have also heard that the delivery specialists have not been getting frequent updates on situations at the factory. Issues may impact only certain options or it may be a short term problem that impacts those that are within a particular delivery windows. I'm not going to form an opinion until Tesla speaks up and tells us that it is time modify our plans.

I agree with your second point. I added in a couple months of time in my own mental calendar for delivery from the beginning because I knew I was in line for new product on a new line that had the potential for an extraordinary number of challenges. When I saw that cars were really being delivered and I got my delivery window I got my hopes up and started preparations. I'll stay the course until we get official word. I just won't be surprised if things change.
 
If the source was a delivery specialist on the road I'd consider it second hand.

I'm referring mostly to the following two sources. In my mind these are clear communications (regardless of which reliability you attribute to them). Even in case Tesla didn't expect/intend them to appear here on the forum, they probably have meanwhile noticed that they were posted here:


I emailed my Delivery Experience Specialist yesterday and heard the following today:

"I was just informed by our management last night that the delivery windows have been shifted 1 to 2 weeks later, so I would expect that your car to be ready toward the end of October or early November.

I’m sorry to be the bearer of bad news. We know it is frustrating as you anxiously await your car. Please know that we are working around the clock to bring you a car that will blow you away. As we ramp up, it’s very important that every car we produce is quality tested and a product that we will stand behind; just a week or two more allows us to ensure that. "

I had been given a delivery window of October 7-21 for Sig 731 (Sig Red, Perf, Lacewood, Pano roof, Child seats). While it's disappointing to hear about the delay, I appreciated his prompt response and his directness.

Just got an update from my Delivery Specialist:


"Currently your Model S estimated delivery window along with all other customers has been extended two (2) weeks. This is a more accurate delivery window, and I hope you can take advantage of this time to make sure your home is prepared for charging your Model S.

I will contact you as your delivery date draws closer."


BUMMER!


SigPerf #229, VIN 518


From cinergi came the report that Tesla intends to provide more info:

From what I'm told, an improvement in quantity and quality of communication for reservation holders (especially sigs right now) is imminent. I expect we'll see the fruits of Tesla taking the communication feedback to heart very soon. Hang in there!
 
If this is true then I do not understand why there wasn't an e-mail blast to everyone that will be impacted at the same time. Or are these the only ones impacted?
Maybe it's because some delivery windows are so broad that there may not be an impact on many delivery windows....especially if the delay is only a week.
Hmmm...
I guess we will hear soon.
Standing by.
 
Not to sound like a broken record, but if Tesla knows that they aren't going to get delivery done inside someone's delivery window they should absolutely contact them as soon as they know that. They have to know people are relying on the dates they're given, and the earlier someone knows that there is a delay the better. I hope if there is a universal delay that they would send some sort of bulk communication to all people affected.

I'm now officially inside my window, but based on recent history and what others have experienced I wouldn't give better than even odds of getting my car by the end of my window (10/26). This way I won't be disappointed, but will be pleasantly surprised if it actually comes!