Model S P100D Delivery Issue/Possible Rebuild Necessary - Help Please

[TWBC]

We currently own 3 Teslas. (Model S P90D, Model X P90DL, Model X P100DL)

As soon as the P100DL Model S was released, I ordered one on August 29, 2016. I was originally quoted Late September 2016 delivery.

On September 30, 2016, April (Delivery Specialist) called me to tell me that my new Model S had not entered production yet so it would not be delivered by the time originally promised. I told her that was perfectly fine and to call me when she had more information.

On October 3, 2016, April called to let me know that it was her last day and that my new Delivery Specialist would be Dayan.

On December 15, 2016, Dayan called me to inform me that my Model S was at end-of-line inspections and should be ready for me to pick up in 7-10 days. He said it would be ready for pickup by the end of the year (2016).

On December 30th, 2016, Dayan called to tell me that my Model S was ready for transport, but it would not be delivered by the end of the year.

On January 2, 2017, Dayan called to inform me that my Model S was in transit to the service center.

Yesterday (January 5th), Dayan called and said that my Model S was at the service center. We tentatively scheduled pickup for 3pm the same day. At 1:30pmDayan called to let me know that they were fixing a couple of minor issues and they may have to push delivery out to today (January 6th). I said that was perfectly fine and to give me a call when he knew more. At 3pm he called and said that everything was almost fixed, but service needed to order a new part (rear control arm). He said that it would not delay delivery and that I could just bring my Model S in when the part arrived. We changed the delivery appointment to today (January 6th) at 3pm.

This morning (January 6th), Dayan called and said that the detailers pulled him aside to show him an issue with the paint. The rear quarter panel paint was a different finish than the rest of the car. He said that it had been escalated to his manager, but that the car would most likely need to be rebuilt due to the difficulties in matching the Red Multi-coat Paint.

This Model S was originally to be delivered over 3 months ago.


Who can I escalate this issue to to get a resolution? I completely support Tesla, but would like a resolution as soon as possible.

 

[jwtseng]

Keep your money and let them rebuild it. I think the gods are speaking when a new car off the production line has so many issues. Make sure you get a new VIN if they are rebuilding.

 

[oktane]

Can you just find an inventory car instead?

 

[TWBC]

Keep your money and let them rebuild it. I think the gods are speaking when a new car off the production line has so many issues. Make sure you get a new VIN if they are rebuilding.

I am trying to get them to rebuild it. It has been escalated to the regional manager. Hoping for a resolution.

 

[TWBC]

Can you just find an inventory car instead?

Already tried. There are none available matching my specifications.

 

[TWBC]

It has now been escalated to the regional service and regional delivery managers. I have to admit that the entire delivery team and service center has been amazing through all this.

 

[LoL Rick]

It probably doesn't seem like it right now, but this is a blessing in disguise. If you had gotten the original car on time, you would have just missed autopilot 2. Even if you don't use it, there will probably be a major difference in resale down the road.

But to answer the original question, I am thoroughly convinced that the only way to effectively communicate dissatisfaction to Tesla is to tweet Elon.

 

[spentan]

Definitely a blessing in disguise. I'd be firm on getting them to rebuild it. And it sounds like it shouldn't be an issue.

 

[TWBC]

It probably doesn't seem like it right now, but this is a blessing in disguise. If you had gotten the original car on time, you would have just missed autopilot 2. Even if you don't use it, there will probably be a major difference in resale down the road.

But to answer the original question, I am thoroughly convinced that the only way to effectively communicate dissatisfaction to Tesla is to tweet Elon.

I'm sure it is. I'm an avid Tesla supporter/stockholder with 3 Teslas and in no way do I want to hurt Tesla.

 

[TWBC]

Definitely a blessing in disguise. I'd be firm on getting them to rebuild it. And it sounds like it shouldn't be an issue.

I'm pushing for a rebuild. I just want to be guaranteed the unlimited Supercharging.

 

[Indpowr]

It would have to be delivered by April 1st in order to qualify even on pre-orders from what I heard. If they grandfather it, I sure as heck would get that in writting prior.

There are 8 new red p100D

Goodluck either way bad ass car

 

[andrewket]

Ask for the rebuild, you'll get it. It sounds like a simple case. You'll still get unlimited supercharging as the new order will still be in before 1/15. What you might want to ask for is a mileage allowance on your P90D, assuming you were planning on trading it in.

 

[TWBC]

It would have to be delivered by April 1st in order to qualify even on pre-orders from what I heard. If they grandfather it, I sure as heck would get that in writting prior.

There are 8 new red p100D

Goodluck either way bad ass car

I'm certainly hoping to get this resolved way before April 1st, but I'm
going to get it in writing either way.

Unfortunately there are no Red Model S P100Ds with white interiors in inventory.

 

[TWBC]

Ask for the rebuild, you'll get it. It sounds like a simple case. You'll still get unlimited supercharging as the new order will still be in before 1/15. What you might want to ask for is a mileage allowance on your P90D, assuming you were planning on trading it in.

I'm talking to the regional manager tomorrow, so I'm definitely planning to ask for a rebuild.

 

[Zaphod]

Very odd and peculiar that they had to replace a rear control arm. I can't imagine why that would be needed other than if the car was damaged somehow either in production or transit. I wonder if the side the control arm was replaced also coincides with the quarter panel with different pain finish. I'm really not a betting man, but I think I would bet that the two issues are not a coincidence. Just my rough theory anyway. Regardless, you deserve a fresh rebuild if nothing else for peace of mind you are getting a new car that you paid for, not a "new" car that may have been damaged.

Also, asking for a friend, do you have any single daughters? Or maybe you can adopt me? just kidding, hope everything works out for you. Best of luck.

 

[TWBC]

Just got a call from the regional manager. They are building a new car and it has been slotted for production by the end of the month with delivery in late February. I just got the new VIN number!