Although I'm the one that originally started this thread, I have been rather quiet about pointing out issues with the car. I figured I'd have service fix things and keep quiet unless it was something major that I think should be shared. Well, I now have had one of those "major" issues.
Since the first day I took factory delivery of the car I noticed that at freeway speeds (65-85MPH) there was a low pitched groan or hum sound that seemed to come from the drive train. My Lexus LS was noticeably quieter. For the past 9 months I've driven the car with this groan and lived with it. When I drove up the 5 freeway to TESLIVE I had the back seats down and the cargo cover removed because I was carrying some stuff for the event. The goran was noticeably worse with the seats down. After 5+ hours on the freeway I had a headache from the constant sound. While at the TESLIVE factory party on Saturday night I happened to be chatting with a Tesla employee and we were talking about the car and I mentioned the goan. He said this was a known issue with some early VIN cars (I'm Sig 272) and that the drive train would most likely need to be replaced.
When I got back home I e-mailed my favorite guy Vince at the LA service center and told him about my issue. He picked up the car and agreed that the complete drive train should be replaced. I just got the car back tonight and took it out on the freeway for 1/2 hour and drove at speeds above 65MHP. All I have to say is WOW! I can't believe the difference. The car is SO much quieter now it is unbelievable. If you have a car that makes a hum or groan sound above 65mph take it in to service and have them fix it. I really should have driven another S months ago on the freeway to realize that my car was NOT as it should have been. I do hope this is just an isolated problem with a few cars. I'm sure Tesla doesn't want to replace many drive trains.
FYI: Here's what they wrote on the service order:
Complaint Narrative: Customer states: Groaning noise from drive unit
Pay Type: Warranty
Cause: Internal fault in drive unit.
Correction: Drive Unit - Remove and Replace
Test drove vehicle and verified customer concern. Opened attac case and advised that
noise was coming from drive unit unit area. Was advised to replace drive unit assembly.
Replaced drive unit assembly and test drove vehicle. Vehicle working as designed.
Part - ASY,P-TRAIN,SPORT,MECH,COMPLETE - (1002633-01-B)