aerodyne
2 of 3 EV's - Defect Free!
Hey TMC, maybe you all can help me, since the North Houston Service Center has failed to.
So, extremely similar to hpartsch, my 2017 CPO Model S is making that same creak/squeak sound. It apparently does this when the brakes are applied, either manually, or with AutoHold. Mine also makes a very clear grinding noise when turning the wheel close to it's max. I also get squaking when stopping, either forward or backward. Not the brakes, but when the car itself comes to a complete stops.
I just took delivery CPO direct from Tesla at 39k miles a couple months ago, so I'm still well under warranty... original and extended...
However, after taking it to the Service Center twice with that squeal as a noted issue, they've written it off as "rusty brakes". Speaking in person, I was told that the humidity was causing more rust than normal.... even though my brakes look to be perfectly shiny. It was not until recently, from built up frustration, that I found online that this looks to be a ball joint or suspension issue. I took this to the Service Center, provided the exact video below, and they came back and told me that was "normal". They say that the brakes rub when you turn the wheel, creating this extremely loud squeal and grind. When I asked why my luxury Tesla does this and not any other brand of car I was told "We can only state the facts" (literally all they said), and was asked if they could cancel my appointment.
So now I'm asking other Model S owners.... does the video below sound anything close to "normal" to you? This is the only Tesla I've owned, so maybe these cars just sound this terrible. It's embarrassing to even drive this thing in many situations.
Sidenote: Is there any way to "escalate" service issues?
Not normal, and no way to escalate. Take it to a good brake shop. Then, depending on what they say, try a different SvC.
Has the steering wheel SB been done?