OK here we go ...
Got a trade in offer. About 6% depreciation for 2 year old, 10K miles. Not too bad but in current climate not great either (a trade-in means going solo to collect; but a non-trade-in has the added inconvenience of either cadge a lift or take public transport (hours of time)
In pondering private sale (all sorts of hassle and unknowns in that) and chatting to a mate he said he'd be interested and that £1,500 over the trade-in looked OK to him (new price has increased over my original purchase).
Meantime Tesla piped up out of the blue with a revised offer - quote: "
This is a reward for loyal customers who have an order for a new tesla and currently have a tesla too”
I chatted to my mate, and he had another offer that he had been pondering so he wasn't bothered.
That was a month before collection date. I told a number of mates "
I thought Tesla had dispensed with loyal-customer service, but look at this". One of them placed an order on the strength of that ...
That email asked me to confirm if I wanted to take the offer and to confirm if not. Fair enough, helps with with their planning. I replied that I accepted.
No change to the online offer (so I didn't accept that by uploading V5) Over the course of 2 weeks I chased it up, and added CC to the UK Sales email address. Never got a reply from either of them.
A week before collection I wasted time on phone trying to get someone to respond. Got an Email from DeliveryGB (which then did get responses. Subject looks like it had a bag-tag in it)
I sent them all the details.
Reply from DeliveryGB quote: “
rest assured the increased offer will be honoured”
some back and forth where they said they were having some problems with a new system. Getting a bit tight for payment, but other than that I was comfortable (been in this "Tesla Chaos" situation with a number of times over the years)
I was getting "You need to accept the trade in and finalise payment" chase emails every day. Ignored them (assuming automatically generated)
4 days before collection got email "Trade in offer is ready". Hadn't had one of those, no idea if that was automated standard-chase, but I assumed it was "Someone has done something to the trade in data". Trade-in value was unchanged.
Email to DeliveryGB saying "I don't know if this is just an automated chase, but price has not changed"
3 days from collection: instruction from DevlieryGB quote “
Please accept this and it should be revised on our end. If not I'll make sure to have it fixed. Apologies for the messy workarounds, this is a new process we are trialling. ”)
2 days from collection email (from a specific person) "We will not be honouring that offer"
Their excuse is that they calculated the improved offer based on a different M3 on my account (with higher spec). They implied I had put the wrong VIN on my trade in (which was not the case - I could see that on My Account!), and clearly the initial quote was based on that VIN ...
... which of course is totally at odds from the original "
This is a reward for loyal customers who have an order for a new tesla and currently have a tesla too”
They said I could trade in the other M3 (for the uplifted trade-in price), or push back delivery to provide time for me to find a new private trade-in. They said they would keep the vehicle for me (yeah, right, like I trust them on that)
I proposed for the inconvenience they threw in a tow hitch (£1,300 - but that's retail of course, so I thought that would be tolerable for them).
Nix. Nothing. Refused to allow any escalation ("
No one more senior will speak to you").
Although fully peeved-off, as you can imagine, Wifee and I decided it was less hassle to go ahead, not have the hassle of private sale and dead-legging to collection
1 day from collection ... tight for payment by this time of course. Invoice prep was typical incompetence:
Raised invoice, including trade-in
Forgot the £100 deposit credit
Raised credit note for £100
Raised a credit note for the original invoice
Raised a new invoice - forgot the trade-in
First time I have been impolite with them ... quote "
Why can’t you people do anything right. I now have final payment which is showing as below – trade-in is not included." with a screen shot.
Reply I got was quote "
This should now be fixed" - leaving door open for it not to be of course ...
Made payment. (My bank is excellent, unlike high street banks it doesn't try to flog me insurance or any other non-banking stuff ... but of course I didn't get any windfall payment from PPI fraud either ... 'coz my bank didn't indulge in any of that.)
15:30 Payment not showing up. Contact DeliveryGB again. "
payments with the RN used as reference clear within a few hours"
I send proof of payment. Clearly the RN number is correct and where it is supposed to be.
17:52 DeliveryGB quote "
I'm happy to authorise the collection"
Day 0 : 08:00 departure. Payment still not showing. So much for RN number automatically allocates payment within a few hours.
I set off to Bluewater.
2 guys at a rickety table i(effectively "outdoors") in a concrete multi storey car park doing handover. I recognise one from last pick up at Heathrow, a year or two earlier. "Last time I saw you you had an office"
The car, at least, was fine.
Follow up email to my mates "Further to my earlier email about Tesla's reward for loyal customers" and some cop-a-load-of-this text. I'll be dinning out on it for some time too of course ...
In terms of "loyal customer" this is the 6th Tesla on My Account (previous trade-in and family members).
Not expecting to need to change any for a couple of years, by then if Supercharger network is opened up I reckon my only buying criteria will be "Charge port rear-left or front-right"